Warehouse Associate - Parts

Reliable Heating & Air•Lawrenceville, GA

15h

About The Position

Reliable Heating & Air is seeking a detail-oriented individual with customer service skills and industry-specific knowledge to join its Parts Department as a Warehouse Associate with delivery driver responsibilities. The role involves receiving, storing, and distributing materials, and delivering parts and materials to customers and team members. The associate provides HVAC parts-related service and support in person and over the phone, and handles parts identification, order management, inventory selection and pricing, and receiving and stocking inventory. The position requires attention to detail, strong organizational skills, timely and accurate deliveries, and adherence to health and safety requirements.

Requirements

1–3 years of applicable experience.
Ability to manage inventory, identify the purpose of parts, and coordinate large-scale part returns.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Ability to process high volumes of work accurately.
Valid driver's license, clean driving record, and ability to maintain coverage under the company's auto insurance policy.
Willingness to learn and adapt to new tasks and procedures.
Basic computer skills for inventory management and order processing; training will be provided.
Flexibility to work evenings and weekends on a rotating basis to serve technical crews and customers.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to frequently lift 10–65 pounds.
Ability to occasionally grasp, kneel, and pull, and frequently sit and stand.
Successful completion of a background check, drug screen, and motor vehicle record review, as applicable, is a condition of employment.

Nice To Haves

HVAC parts knowledge.

Responsibilities

Maintain records of sales and customer transactions and ensure compliance with company guidelines.
Manage and process purchase orders through the order management system to obtain required parts from vendors.
Maintain records of special orders, track returned warranty parts, and update order and inventory management systems.
Process invoices and reconcile merchandise received against invoices.
Use mechanical knowledge to identify and recommend appropriate parts for customers.
Maintain inventory levels and accurate stock counts.
Coordinate with technicians and other departments to ensure timely delivery of parts.
Promote and follow safety rules and regulations, maintaining a safe and clean work environment.
Respond to customer questions and handle issues that arise.
Load and unload delivery vehicles carefully.
Deliver parts and materials to customers promptly, following established routes and schedules.
Provide customer service during deliveries, respond to inquiries, and help ensure customer satisfaction.
Follow traffic and safety regulations while operating company vehicles.
Stay knowledgeable about parts and products.
Perform other duties as assigned.