Warehouse and Logistics Manager

Goodwill Industries of South Central Wisconsin, Inc.•Town of Burke, WI

1d•$80,000 - $90,000

About The Position

At Goodwill of South Central Wisconsin, the Warehouse & Logistics Manager oversees the efficient, safe, and sustainable operation of warehouse, aftermarket, and transportation functions. The role drives revenue and margin growth while supporting operational excellence, customer satisfaction, and environmental stewardship through warehouse operations, logistics coordination, demand planning, and process improvement. The position contributes to the DGR mission of generating funds to help people in the community live, work, and thrive through housing, employment, and supportive services. The manager leads departmental staffing and performance, including recruiting, hiring, training, coaching, evaluating, and addressing performance or disciplinary matters. The role develops and communicates operational strategies, implements procedures that support budgets and strategic initiatives, oversees inventory and warehouse systems, coordinates material flow, and analyzes operational and financial results. It also works with vendors and partners to improve profitability, efficiency, and sustainability; supports salvage revenue and new revenue opportunities; and helps develop and carry out sustainability plans. The position ensures safe handling of goods and equipment, compliance with DOT regulations and organizational policies, staff training on power equipment and vehicles, and timely reporting of accidents and hazards. It maintains a clean, organized, and safe warehouse and dock, manages container distribution using FIFO practices, and assesses the need for external warehouse space. The manager builds relationships with employees, suppliers, customers, retail locations, donors, recycling partners, and community partners, while consistently working in alignment with the organization’s Core Values. Travel of up to 10% may be needed to support operational and organizational needs.

Requirements

Post-secondary degree in Logistics, Supply Chain Management, Business Administration, or a related field, plus at least two years of supervisory experience in logistics, transportation, or warehouse operations; or at least five years of progressive supervisory experience in logistics, transportation, or warehouse operations in lieu of a degree.
Strong knowledge of motor vehicle safety practices and DOT regulations.
Knowledge of Madison-area streets, traffic patterns, and approved truck routes, with the ability to coordinate and optimize transportation routes.
Strong customer service, planning, organizational, and problem-solving skills.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Valid driver’s license, good driving record, and proof of insurance.
Ability to travel up to 10% as needed to support operational and organizational needs.
Ability to stand and walk for extended periods and use a full range of motion to lift, push, or pull up to 40 pounds.
Ability to maintain a stationary position to operate a computer and other office equipment.
Ability to clearly communicate, identify, analyze, and assess details.
Ability to operate material handling equipment, including a baler and forklift.
Demonstrated alignment with the organization’s culture through fostering a respectful, inclusive, and empowering work environment that promotes teamwork and engagement.
Results-driven approach, including aligning team efforts with organizational priorities, proactively addressing challenges, and maintaining a positive, mission-focused attitude.
Accountability, including leading by example, taking ownership of responsibilities, fulfilling commitments, and ensuring alignment with organizational goals.
Strong job knowledge and expertise, with an active commitment to continuous learning and applying knowledge to support operational success.

Responsibilities

Recruit, interview, hire, and train team members.
Oversee daily departmental operations to ensure efficiency and productivity.
Provide ongoing coaching, feedback, and timely performance evaluations.
Manage employee development, performance improvement, and disciplinary actions in accordance with company policy, including termination when appropriate.
Foster accountability, safety, continuous improvement, and teamwork.
Ensure safe, efficient, and cost-effective handling of donated and commercial goods, supplies, and equipment in accordance with Goodwill policies and budget expectations.
Develop and communicate short- and long-term operational strategies to Executive Leadership and Store Management to achieve performance objectives.
Implement operational procedures that support budget targets and strategic initiatives.
Negotiate with vendors, suppliers, and partners to improve profitability, operational efficiency, and sustainability outcomes.
Monitor aftermarket trends to maximize salvage revenue and identify new revenue opportunities.
Oversee warehouse management systems and identify inefficiencies, analyze root causes, and implement process improvements.
Analyze operational and financial reports to accurately track inventory, salvage, transportation, and warehouse performance metrics.
Coordinate logistics for internal operations and external partnerships to ensure timely and efficient material flow.
Ensure high levels of internal and external customer service with retail locations, donors, recycling partners, and other stakeholders.
Train and monitor staff on proper use, safety, maintenance, and documentation of power equipment and agency vehicles.
Ensure compliance with DOT regulations, safety standards, and organizational policies; promptly report accidents and hazards.
Monitor warehouse inventory levels, assess the need for external warehouse space, ensure containers are distributed to stores using FIFO inventory management, and maintain a clean, organized, and safe dock and warehouse environment.
Assist in developing, implementing, and executing the organization’s sustainability strategy and related action plans.
Research and identify opportunities to improve sustainability, including energy efficiency, waste reduction, water conservation, and sustainable procurement.
Build and maintain relationships with employees, suppliers, customers, and community partners.
Perform duties in alignment with the organization’s Core Values.