Warehouse Agent

Alliance Ground International•Carolina, PR

About The Position

The Warehouse Agent provides ground support services to help ensure flights run on time. The role handles cargo moving through the warehouse, including accepting and delivering freight, checking cargo and documents, breaking down imports, preparing exports, and maintaining freight and equipment inventory. Agents use basic cargo-handling equipment and company systems, follow instructions from leads and supervisors, and maintain the security and cleanliness of cargo and work areas. The position operates in a fast-paced aviation environment and requires consistent attention to safety, security, and compliance procedures. Warehouse Agents must complete required training, communicate effectively with flight and ground crews, and be available to work flexible hours, including nights, weekends, and holidays. The work is physically demanding and takes place around moving vehicles or aircraft, machinery, and jet noise.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver’s license with a clean driving record.
Have authorization to work in the United States or Canada, as applicable to the work location.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by the customer or role access, be able to secure a Customs Seal through the applicable governing agency.
Communicate information and instructions effectively and professionally, verbally or by radio, with flight crew, gate agents, and other ground crew.
Have basic math skills to calculate piece counts, weights, and dimensions as needed.
Have computer skills to use cargo-tracking systems as needed.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively and complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to remain alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Facilitate loading and unloading cargo to and from trucks.
Check freight for piece count, weight, dimensions, and appropriate documentation when accepting or delivering cargo.
Issue warehouse receipts or collect signed delivery receipts.
Verify that cargo has a proper release from office personnel before delivery to a consignee or agent.
Operate basic cargo-handling equipment, including forklifts, aircraft pallets, and pallet jacks.
Break down import cargo, sort it as required, check it against the manifest, and store it in the proper warehouse location.
Build up export cargo according to instructions from a supervisor or the person directing the freight buildup.
Maintain inventory of freight, warehouse supplies, airline equipment, and containers.
Protect cargo and company equipment, watch for tampering or pilferage, and report incidents to a supervisor.
Keep the work area clean and report damaged or broken equipment.
Accept related assignments from lead agents, supervisors, or management.
Complete work-related paperwork and forms and enter data into the company information system as required.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, wellbeing, safety, and security; cooperate with managers and supervisors on legal requirements.
Avoid intentionally or recklessly interfering with or misusing items provided for health, safety, security, or welfare.
Inform a manager or supervisor about work situations, equipment, or activities that present serious or immediate danger.
Report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Work according to provided information and training and applicable health, safety, and security rules and procedures.
Understand AGI health, safety, and security policies and attend required AGI training.