Wardrobe Manager

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Wardrobe Manager is directly responsible for operating and supervising the wardrobe department, including uniform ordering and control, the employee coatroom, and seamstress operations. The role operates within Seneca Gaming Corporation’s internal controls, policies, and procedures. It includes supervising and developing department staff, maintaining inventory and the departmental budget, coordinating uniform needs with other departments, and ensuring excellent service to employees and patrons. The manager must also follow Native preference guidelines and information security policies. Work takes place in a fast-paced casino environment where smoking is permitted and noise is usually moderately loud, increasing to loud on the casino floor. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent experience required.
Three to five years of supervisory or management experience required.
Proficient computer skills.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with guests and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to lift up to 50 pounds, bend, and reach.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with customers, management, employees, and members of the business community.

Nice To Haves

Wardrobe experience preferred.
Experience with SWS preferred.

Responsibilities

Hire, supervise, and direct the daily work of Uniform Attendants and Seamstress/Tailors.
Maintain reasonable inventory levels and establish par levels to support timely ordering.
Coordinate uniform needs with department managers.
Keep the wardrobe inventory room organized.
Train new employees in the effective and efficient receiving, storage, and issuing of uniforms.
Recommend procedures or scheduling changes to improve departmental efficiency.
Manage the departmental budget.
Ensure superior service to employees.
Maintain communication and relationships with user department heads.
Ensure the department follows Native preference guidelines established by the Board of Directors.
Maintain a current understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service to patrons and communicate in a pleasant, friendly, and professional manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.