Wardrobe Lead

JACK Entertainment • Cleveland, OH

10d • $21 - $23

About The Position

The Wardrobe Lead supervises and develops wardrobe team members, ensuring they are trained, accountable, and equipped to provide superior internal customer service. This role oversees uniform fittings and orders, department cleaning projects, and cleanliness, and serves as a liaison with other departments on uniform and laundry programs. The Wardrobe Lead promotes workplace safety, upholds property appearance standards, and fosters teamwork, morale, motivation, and open communication.

The position requires working independently, managing multiple projects and shifting priorities, and communicating clearly and persuasively. The role involves moving throughout the property, including using stairways or escalators, and performing physical tasks such as lifting and carrying up to 50 pounds. Work may take place in areas with dust, loud noises, and bright lights. Flexible hours, varied shifts, weekends, and holidays may be required.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in the hospitality or commercial cleaning industry.
• Sewing experience.
• Microsoft Office Word and Excel skills and intermediate computer proficiency.
• Strong organizational and leadership skills.
• Ability to multitask and prioritize.
• Excellent customer service skills.
• Ability to work flexible hours on any shift.
• Ability to coach and motivate team members.
• Superior verbal and written communication skills.
• Must be at least 21 years of age.
• Ability to work independently and manage several projects while adapting to changing priorities and unforeseen obstacles.
• Ability to speak distinctly and persuasively and read, write, speak, and understand English.
• Ability to maneuver throughout the property and between floors by stairways (at least 20 steps) or escalator.
• Ability to lift and carry up to 50 pounds, and to push, pull, reach, bend, twist, stoop, and kneel.
• Ability to respond to visual and aural cues.
• Manual dexterity to operate a computer and other necessary office equipment.
• Ability to tolerate areas containing dust, loud noises, and bright lights.
• Ability to work varied shifts, weekends, and holidays as needed.

Nice To Haves

• Ability to troubleshoot equipment or mechanical issues.
• Previous experience with responsibilities for staff uniforms.
• Prior supervisory experience.
• Creative thinking.

Responsibilities

• Supervise, coach, evaluate, and hold team members accountable for completing their responsibilities.
• Promote a safe and secure work environment.
• Ensure team members requiring uniforms receive proper fittings and that uniform orders are placed and received on time.
• Ensure the team completes cleaning projects and maintains department cleanliness.
• Ensure wardrobe team members are properly trained, with attention to detail and superior internal customer service.
• Serve as liaison between the wardrobe department and other departments on uniform and laundry programs.
• Enforce and uphold property appearance standards.
• Lead department team members while fostering teamwork, employee morale, motivation, and open communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED