Wardrobe Lead

JACK Entertainment • Cleveland, OH

10d

About The Position

The Wardrobe Lead supervises and supports wardrobe team members, ensuring they are trained, coached, evaluated, and held accountable for completing their responsibilities. The role promotes a safe and secure work environment and ensures team members receive properly fitted uniforms, with orders placed and received within required time frames.

The Wardrobe Lead oversees cleaning projects and department cleanliness, upholds property appearance standards, and provides leadership that fosters teamwork, morale, motivation, and open communication. The role also serves as a liaison between the wardrobe department and other departments regarding uniform and laundry programs, while providing superior internal customer service to team members.

Requirements

• High school diploma or GED equivalent.
• At least one year of experience in the hospitality or commercial cleaning industry.
• Sewing experience.
• Must be at least 21 years of age.
• Ability to work independently and manage multiple projects and changing priorities.
• Ability to work flexible hours on any shift, including varied shifts, weekends, and holidays as needed.
• Ability to maneuver throughout all areas of the property and between floors using stairways of at least 20 steps or an escalator.
• Ability to lift and carry up to 50 pounds and to push, pull, reach, bend, twist, stoop, and kneel.
• Ability to respond to visual and aural cues and tolerate areas with dust, loud noises, and bright lights.
• Manual dexterity to operate a computer and other necessary office equipment.
• Ability to speak distinctly and persuasively and to read, write, speak, and understand English.
• Intermediate computer proficiency, including Microsoft Word and Excel.
• Strong organizational and leadership skills, with the ability to multitask and prioritize.
• Excellent customer service skills.
• Superior verbal and written communication skills.

Nice To Haves

• Ability to troubleshoot equipment or mechanical issues.
• Previous experience with responsibilities for staff uniforms.
• Prior supervisory experience.

Responsibilities

• Supervise, coach, evaluate, and hold team members accountable for completing their job responsibilities.
• Promote a safe and secure work environment.
• Ensure team members who require uniforms receive proper fittings and that uniform orders are placed and received within required time frames.
• Ensure the team completes cleaning projects and maintains department cleanliness.
• Train wardrobe team members for their roles, emphasizing attention to detail and superior internal customer service.
• Serve as liaison between the wardrobe department and other departments on uniform and laundry programs.
• Enforce and uphold property appearance standards.
• Foster teamwork, employee morale, motivation, and open communication.
• Coach and motivate team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED