Wardrobe Attendant

Universal Studios Hollywood • Los Angeles, CA

10d

About The Position

The Wardrobe Attendant supports wardrobe operations by distributing and inspecting uniforms, maintaining uniform inventory and placement, handling laundry workflows, and keeping wardrobe areas clean. The role also provides courteous service to internal and external guests, follows safety procedures, and helps maintain a safe, secure, and welcoming environment. The position requires availability for at least four days per week during peak seasons, including a rotation of mornings, evenings, weekends, and holidays. Pay is $19 per hour, increasing to $23 per hour after 1,000 hours worked.

Requirements

• Must be at least 18 years old.
• Must be able to walk or stand for extended periods.
• Must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 25 pounds with assistance.
• Must be available to work at least four days per week during peak seasons, including a rotation of mornings, evenings, weekends, and holidays.

Nice To Haves

• Experience working in a customer service industry is preferred but not required.

Responsibilities

• Oversee Portal operation to ensure a speedy check-out process.
• Distribute appropriate uniforms to employees in a timely manner.
• Inspect uniforms in detail for quality control.
• Move and transport wardrobe-related items throughout wardrobe areas as needed.
• Place clean or repaired uniforms in designated locations.
• Make employee nameplates, nametags, and other badges as assigned.
• Send soiled uniforms to cleaners and check in clean uniforms from cleaners.
• Identify uniforms that need replacement or repair.
• Close out lockers as instructed.
• Take full laundry carts and hanger racks to the loading dock and replace them with empty carts and racks as required.
• Audit all areas to verify proper uniform placement.
• Operate computer system portals and perform data entry as required.
• Maintain a clean wardrobe area, including the wardrobe portal, lobby, locker rooms, and break room.
• Provide courteous guest service to internal and external guests by answering questions, offering information, and providing assistance.
• Demonstrate proper safety practices and maintain department standards and Park safety policies.
• Monitor and maintain a safe and secure environment for team members and guests, following company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively.
• Provide a positive and welcoming experience for guests while maintaining composure during difficult interactions.
• Maintain trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues.
• Perform other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal theme parks.
• Opportunity to earn complimentary tickets for friends and family.
• Discounts on food and merchandise.
• Special employee events, including preview nights for new attractions and events.
• Resume-building workshops.
• Growth opportunities.
• Wellness programs.
• Building lifelong friendships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed