Ward Clerk - Mental Health 109

Telecare Corporation•Long Beach, CA

4d•Onsite

About The Position

The Ward Clerk provides support services to the nursing, clinical and medical staff at La Casa Mental Health Rehabilitation Center (MHRC), a 190-bed program assisting adults 18 and older. Duties are typically clerical in nature and may involve client contact.

Requirements

High School graduation or a G.E.D. equivalent is required.
Possession of knowledge in the following areas is required; highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology.
The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons.
A valid California drivers license and insurability is required.
Applicant must receive clearance from the Department of Justice.

Nice To Haves

Six (6) months experience as a ward clerk or secretary in a health care environment
Experience working with the general public is preferred.

Responsibilities

Performs tasks correctly and according to policies and procedures.
Completes a variety of documentation tasks, including; maintaining accurate records, filing reports in client medical records, assemble medical records, maintaining and organizing newly admitted client medical records.
Distributes client mail, as directed.
Schedules client appointments.
Orders and maintains the appropriate level of supplies.
Answers the telephone, taking messages and screening calls as assigned.
Provides clients, families and other staff members with requested information, using excellent communication skills.
Prepare materials for admissions, discharges and transfers.
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
Provides high quality clerical assistance to nursing department staff members as requested.
Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.
Demonstrates knowledge and proper use of equipment and supplies.
Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.
Continually focuses on assigned tasks and seeks and implements improvements as necessary.
Understands and demonstrates the safety program in all activities.
Assists with medical record audits as assigned.
Practices universal precautions at all times.
Demonstrates a knowledge of Telecare’s customers including clients/clients, families and governmental agencies in all interactions and conduct.
Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.
Completes and follows through with tasks and assignments, meeting expected deadlines.
Understands and demonstrates knowledge of all policies associated with attendance.
Attends all assigned in-service education classes.
Always dresses appropriately and professionally.