Walk in Clinic Receptionist .6 FTE 1st/2nd shift

Waverly Health Center•Waverly, IA

2d•Hybrid

About The Position

This Patient Access Department position offers 30 hours per week, primarily 12-hour shifts, with every third weekend and rotating holidays. The role includes flexibility to rotate to other clinics and assist with hospital admissions as needed. Waverly Health Center surpasses the level of care one would expect to find in a small town. The breadth and depth of services make it convenient for you to remain close to home, avoiding the stress of traveling for your care. It all works out to a rare combination: We’re big enough to care for you, but small enough to care about you. We know you’ll be pleasantly surprised by our friendly, professional staff and comfortable setting.

Requirements

Must possess high school diploma or equivalent.
Must have strong clerical skills, including proficiency in keyboarding and operating other office equipment.
Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
Must have good interpersonal skills and demonstrated organizational ability.
Must be able to read, speak, and write fluent English.
Sitting – Approximately 95% of shift.
Standing / Walking – 5%
Lifting – Infrequently – 35 lbs.
Twisting – Infrequent.
Bending – Infrequent.
Squat/Kneel – Infrequent.

Nice To Haves

Certified Medical Assistant preferred.
Previous experience in a receptionist/secretarial role preferred, especially in a clinic setting.
Knowledge of medical terminology and CPT/ICD codes preferred.

Responsibilities

Greets the patient/family in a professional, friendly manner.
Answers incoming calls, transfers calls, and communicates information appropriately and in a polite manner.
Initiates appointment reminders to patients.
Collects information including, but not limited to: insurance cards and information; photo ID’s; new patient information; advance directive; Medicare Secondary Payor form (MSP); Conditions of Admission form; health history form; and insurance co-payment from patient or patient representative.
Scans patient documents into EMR and appropriately places document within patient’s EMR.
Updates visit status in EMR upon patient arrival and departure.
Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed.
Offers Rights and Responsibilities pamphlet to patient or representative, if requested.
Presents advance directive pamphlet to patient or representative for all patients 18 years of age and older.
Accurately keys patient information into EMR to complete registration processes.
Notifies supervisor when errors are noted.
Maintains a working knowledge of office supply ordering process.
Adheres to all applicable WHC and regulatory requirements.
Monitors and acts on billing, meaningful use and global alerts.
Scans incoming/outgoing paper documents as directed, organizes documents within EMR as instructed, checking for accuracy and clarity.
Manipulates scanned documents so they are easily read.
Sorts and distributes incoming mail.
Maintains cleanliness of clinic waiting area.
Seeks guidance from manager with questions or related departmental concerns.
Notifies appropriate personnel of situations requiring follow-up.