Prince Waikiki: Bird of Paradise - Waithelp (Full Time)

Human Resources Team•Ewa Beach, HI

2d•Onsite

About The Position

Prince Waikiki is seeking to add hospitality professionals to their dynamic team. They are creating a hospitality company with unlimited future potential, reflecting the dedication and passion of their employees. Their success is measured by the quality of relationships built with employees, guests, and strategic partners. They aim to add value to every encounter, setting themselves apart and instilling a sense of pride.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, serviceware, and menu items.
Ability to read, speak, and write the English language sufficiently to understand menus, special promotions, and communicate with guests to explain and record orders.
Ability to remember, recite, and promote all menu items and specials.
Ability to operate a keyboard and learn point of sale procedures to pre-check orders and generate guest checks.
1 Year previous experience in food and beverage.
High School Diploma or equivalent.
Ability to obtain Department of Health TB clearance.
Must be 18 years of age if serving or selling alcoholic beverages.
Ability to obtain Hawaii State Liquor Card.
Ability to speak, read, and write the English language to perform job duties.
Must be pleasant and friendly.
Ability to abide by all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests, to ensure all laws are followed.
Ability to take and present orders accurately.
Ability to remember daily food and beverage specials and recite to the guests.
Ability to remember menu item preparation and recite to guests.
Ability to remember where items are located on the Micros and under which screen they can be found.
Ability to prioritize and organize workload.
Ability to multi-task.
Ability to manage stressful and challenging situations.
Ability to stand, walk, bend, and reach at a fast pace for 7 ½ hours out of an 8-hour shift.
Ability to lift and carry up to 25lbs.
Ability to carry trays with food and beverage.
Ability to carry buckets of ice to replenish ice bin.
Ability to pull/push tables and chairs to accommodate the number of guests required for a specific table.
Able to communicate effectively in English with guests, co-workers including bartender, cooks, stewards, and manager.
Able to effectively communicate in a warm and friendly manner.
Able to handle disgruntled guests in a positive manner.

Responsibilities

Serve food and/or beverages, including taking orders and delivering items in a friendly, courteous, helpful, timely, and professional manner to ensure a high level of guest satisfaction.
Check the workstation before, during, and after shifts for proper set-up and cleanliness.
Greet guests, introduce yourself, and explain any special or restaurant promotions.
Record and repeat guest orders for accuracy.
Input orders into the POS (micros system) for kitchen and/or bar printing.
Prepare beverages as ordered by the guest.
Place required flatware and condiments on tables before food delivery.
Retrieve orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
Abide by all state, federal, and corporate liquor regulations regarding serving alcohol to minors and intoxicated guests.
Ensure orders are complete with proper utensils and condiments.
Replenish beverages and check with guests for satisfaction.
Market and serve dessert items or specialty drinks upon request.
Present checks to guests promptly after checking for accuracy.
Ensure cash bank balances at the end of the shift.
Perform other duties assigned by the Restaurant Manager or Bartender/Supervisor.
Perform all clearing and resetting of tables.
Perform all assigned sidework including replenishing condiments, restocking sidestands, and folding napkins.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Move tables and chairs to accommodate reservations outside the normal floor plan.