Waiter/Waitress (Full Time And Part Time)
About The Position
The Waiter/Waitress takes food and beverage orders and efficiently delivers items to dining room guests at Carroll University. The position is available on full-time and part-time schedules, with days and hours varying according to events and location needs. The role supports dining service and special events, maintains food-safety and sanitation standards, and provides attentive service to guests. Prior customer service experience is preferred, but training is available. The position is based at Carroll University in Waukesha, Wisconsin. Because services are performed in an educational facility, work may be reduced or suspended during breaks, potentially resulting in unpaid periods or temporary layoffs. Depending on business needs, associates may be required to work year-round, potentially at another location during break periods.
Requirements
- Prior customer service experience preferred; the employer is willing to train.
- Ability to perform the essential functions satisfactorily, with or without reasonable accommodation.
Responsibilities
- Promptly and warmly greet dining room guests and take food and beverage orders while following established steps of service.
- Deliver food promptly and professionally and maintain safe food-handling and sanitation standards.
- Follow up with guests to assist with additional needs or requests.
- Understand menu items and ingredients; advise guests on food and drink combinations when requested, accommodate reasonable requests, and note preferences.
- Demonstrate knowledge of specialized diets and allergens as needed.
- Communicate with back-of-house staff to ensure orders are delivered correctly and special requests are accommodated.
- Communicate effectively and remain flexible and patient when interacting with guests and staff.
- Collect tickets and follow proper cash-handling procedures.
- Promote a clean, safe, and neat environment for guests.
- Maintain sensitivity and confidentiality regarding personal or medical information shared with staff.
- Address complaints or issues promptly and relay relevant information or complaints to a supervisor.
- Set up the dining room before service and restore it afterward; keep the area clean and meet sanitation standards.
- Operate equipment including fire extinguishers, telephones, iced tea and soda machines, soup wells, and coffee machines.
- Work with staff from other departments during special events and functions.
- Perform other duties as assigned.
Benefits
- Holidays off
- Free shift meals
- Advancement opportunities
- Opportunities for training and development
- Retirement plan
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Voluntary benefits, including critical illness, accident, hospital indemnity, legal services, and an auto and home program
- Medical insurance for full-time positions
- Dental insurance for full-time positions
- Vision insurance for full-time positions
- Life and accidental death insurance for full-time positions
- Disability insurance for full-time positions
- Commuter benefits for full-time positions
- Employee assistance program for full-time positions
- Flexible spending accounts for full-time positions
- Paid and/or unpaid time off may be available in accordance with applicable laws
- Instapay through the One @Work app
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
