WAITER/WAITRESS (FULL TIME)
About The Position
The Waiter/Waitress takes food and beverage orders and efficiently delivers items to dining room guests at British Airways Miami, Miami International Airport. The role involves providing prompt, welcoming service, following established steps of service, and maintaining food-handling, sanitation, and dining-room standards. The position requires previous fine dining and wine service experience. Full-time schedule with open availability preferred; days and hours may vary. Pay is $25.00 per hour. The position also involves understanding menu items, ingredients, specialized diets, and allergens; advising guests about food and drink combinations; coordinating with back-of-house staff; handling tickets and cash according to procedures; responding to guest concerns; protecting confidential personal or medical information; and helping with special events and functions. The role operates dining-service equipment and performs other duties as assigned.
Requirements
- Previous fine dining experience.
- Previous wine service experience.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Open availability preferred.
Responsibilities
- Promptly and warmly greet dining-room guests and take food and beverage orders efficiently according to established service steps.
- Deliver food promptly and professionally while following safe food-handling and sanitation standards.
- Follow up with guests to assist with additional needs or requests.
- Understand menu items and ingredients, advise guests on food and drink combinations when requested, accommodate reasonable requests, and note preferences.
- Demonstrate knowledge of specialized diets and allergens as needed.
- Communicate with back-of-house staff to ensure orders are delivered correctly and special requests are accommodated.
- Communicate effectively and remain flexible and patient with guests and staff.
- Collect tickets and follow proper cash-handling procedures.
- Promote a clean, safe, and neat environment for guests.
- Maintain sensitivity and confidentiality regarding personal or medical information shared by guests.
- Address complaints or issues promptly and relay relevant information to a supervisor.
- Set up the dining room before service and restore it after service, keeping the area clean and meeting sanitation standards.
- Operate equipment including fire extinguishers, telephones, iced tea and soda machines, soup wells, and coffee machines.
- Work with staff from other departments during special events and functions.
- Perform other duties as assigned.
Benefits
- Free meals, uniforms, and laundering service available at select locations.
- Retirement Plan.
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life Insurance/AD.
- Disability insurance.
- Commuter Benefits.
- Employee Assistance Program.
- Flexible Spending Accounts (FSAs).
- Associates may be eligible for paid and/or unpaid time off in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
