WAITER/WAITRESS (FULL TIME AND PART TIME)

Compass Group • Scranton, PA

7d

About The Position

Takes food and beverage orders and efficiently delivers items to dining room guests. The role includes greeting guests, taking orders according to established service steps, delivering food promptly and professionally, and maintaining safe food-handling and sanitation standards. The waiter or waitress follows up on guest needs, explains menu items and ingredients, advises on food and drink combinations, accommodates reasonable requests, and communicates special requests and order details to back-of-house staff. The position also involves cash handling, maintaining a clean and safe dining environment, setting up and resetting the dining room, addressing complaints, and working with other departments during special events and functions. Other duties may be assigned.

Full-time and part-time positions are available. Benefits vary by employment status. Full-time and part-time associates are offered a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits. Full-time associates are also offered medical, dental, vision, life and accidental death insurance, disability insurance, commuter benefits, an employee assistance program, and flexible spending accounts. Associates may also be eligible for paid and/or unpaid time off in accordance with applicable laws.

Requirements

• Must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Responsibilities

• Promptly and warmly greet dining room guests and take food and beverage orders efficiently, following established steps of service.
• Deliver food promptly and professionally while maintaining safe food-handling and sanitation standards.
• Follow up with guests to assist with additional needs or requests.
• Demonstrate understanding of menu items and ingredients; advise guests on food and drink combinations when requested, accommodate reasonable requests, and note preferences.
• Demonstrate knowledge of specialized diets and allergens as needed.
• Communicate with back-of-house staff to ensure orders are delivered correctly and special requests are accommodated.
• Collect tickets and follow proper cash-handling procedures.
• Promote a clean, safe, and neat environment for guests.
• Maintain sensitivity and confidentiality regarding personal or medical information shared by guests.
• Address complaints or issues promptly and relay relevant information or complaints to a supervisor.
• Set up the dining room before service and restore it afterward, keeping the area clean and meeting sanitation standards.
• Operate equipment including fire extinguishers, telephones, iced tea and soda machines, soup wells, and coffee machines.
• Work with staff from other departments during special events and functions.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs)
• Associates may be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed