Wait Staff - Team Lead

Collington•Bowie, MD

44d•Onsite

About The Position

The Wait Staff – Team Lead supports the Culinary Services Manager in coordinating dining room and “Landing” operations while ensuring efficient, courteous, and high-quality service. The Team Lead serves as a motivator, coordinator, and mentor, guiding team members, maintaining service standards, and ensuring daily operations run smoothly. The role may also assist with administrative duties and report writing as needed.

Requirements

High School diploma
Demonstrated ability to lead, motivate, and support a team.
Strong customer service and communication skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to prioritize tasks, coordinate staff, and maintain service standards.
Professional, courteous, and dependable with a strong commitment to resident and guest satisfaction.
Ability to follow established policies, procedures, food service standards, and “Steps of Service.”
Basic computer and administrative skills, including the ability to complete reports and other documentation.
Ability to attend required meetings and work a flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

Minimum of one (1) year of “Front of the House” operations experience in a restaurant or Senior living residential or long-term care facility preferred.

Responsibilities

Leads and participates in providing courteous, professional service consistent with Collington’s Philosophy, Values, Policies, and “Steps of Service.”
Coordinates daily opening and closing activities, ensuring side work, tables, stations, and assigned areas meet established standards.
Provides guidance, support, and mentorship to wait staff to promote teamwork, accountability, and strong performance.
Ensures team members arrive on time and complete assigned responsibilities and closing duties.
Greets, seats, and assists residents and guests promptly and courteously.
Monitors dining areas to ensure tables, chairs, dishware, and service stations are clean, properly set, and ready for service.
Responds to resident and guest questions, including menu and service-related inquiries.
Helps resolve service concerns and maintains a high level of resident and guest satisfaction.
Communicates operational needs, concerns, and team performance issues to the Culinary Services Manager.
Continually identifies opportunities to improve team performance, service quality, and efficiency.