Wait Assistant / Host Job Description
About The Position
This role encompasses two key functions: Wait Assistant and Host. As a Wait Assistant, the primary focus is on ensuring prompt and polite service to members and guests, acting as a liaison between the kitchen and servers. This involves serving food, preparing and maintaining service stations, clearing and resetting tables, and ensuring overall cleanliness and efficiency in the dining and banquet areas. As a Host, the role involves managing reservations and seating for the Dining Room, directing guests, handling telephone communications, monitoring service quality, preparing seating maps, and generating daily reports. The position requires the ability to handle multiple tasks under pressure, follow health and safety guidelines, and perform effectively during emergencies.
Requirements
- Completing High School, High School diploma or GED preferred.
- Able to handle multiple tasks and pressure.
- Must follow all health and safety guidelines.
- Knowledge of and ability to perform required role during emergency situations.
Responsibilities
- Ensures prompt and polite service to members and guests.
- Serves as the liaison between the kitchen and servers.
- Carries food trays to appropriate tables and serves food to guests.
- Prepares service stations, clears and resets tables.
- Removes all trays from the dining/banquet rooms.
- Cleans and closes service stations.
- Assists servers with watering of tables and refilling waters.
- Ensures all service stations in the kitchen are stocked and ready for service.
- Ensures plated hot food leaves the kitchen quickly.
- Matches all food items to correct orders.
- Carries food trays to tables using the correct seat positions on the ticket.
- Maintains cleanliness of service stations in the kitchen.
- Ensures the kitchen floor is a clean and safe work area.
- Ensures that bread, soup and other food products are available.
- Wipes up spills or drips on the rims of dishes and ensures the consistency of plate presentation.
- Assists Servers with clearing soiled dishes and setting/resetting the dining room.
- Breaks down and cleans service stations in the kitchen at the end of the shift.
- Reports complaints to the manager on duty.
- Manages the reservations and seating for the Dining Room.
- Directs and assists members and guests in locating daily private functions/events.
- Manages the telephone communications.
- Observes service provided to members during the shift and takes corrective action.
- Greets and seats guests.
- Prepares seating map.
- Tracks and generates daily reports.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
