Wage & Contributions Team Lead

State of Maryland • Baltimore City, MD

7d • Hybrid

About The Position

Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. The Employer Services directorate oversees employer participation in the FAMLI program, ensuring accurate and timely contributions and reports from employers and understanding their needs in complying with and participating in this new benefit. The Wage and Contributions Team Lead manages the operational processes related to the collection of wage data reports and quarterly contributions from employers. This position ensures accuracy and compliance in wage and data review, payment processing, and liaising with the finance and compliance teams to address any operational risks or discrepancies. It provides expertise for building out the processes and standards for the Wage Data and Contributions unit and plays a key role in maintaining compliance with FAMLI regulations.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six years of administrative staff or professional work.
• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Nice To Haves

• Bachelor’s Degree from an accredited college or university.
• Three years of experience monitoring compliance, reviewing data accuracy, and resolving discrepancies related to employer reporting and contribution processes.
• Four years of experience examining, analyzing, and interpreting large data, records and reports.
• Three years of technical leadership experience.
• Demonstrated ability to manage projects and adapt to changing priorities, environments, and challenges.
• Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.).
• Value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization.
• Strong and inclusive leader who works well with people.
• Excellent collaborator.
• Excited about solving complex human and organizational issues.
• Organized person who has experience coordinating complex projects.
• Great at delegating ownership to capable people.

Responsibilities

• Ensure all QWHRs are processed accurately and within the established timelines.
• Ensure calculated contributions are accurate.
• Ensures all employer contributions are processed accurately and within the established timelines.
• Performs cross-validation of wage data with contributions.
• Develops, implements, and maintains operational procedures to enhance efficiency and reduces errors.
• Monitors compliance with FAMLI regulations and escalates any discrepancies or issues as necessary.
• Validates findings and makes recommendations for Reconsideration decisions.
• Approves refund requests for overpayments.
• Oversees FAMLI and legal collection process.
• Implements and improves Standard Operational Procedures (SOPs).
• Complies with FAMLI regulations, policies, and SOP.
• Leads team of Employer Services Specialists.
• Mentors and trains employees.
• Assigns work tasks and monitors performance.
• Provides performance feedback to the manager.
• Builds a positive and collaborative team environment.
• Makes recommendations for continuous process improvements.
• Assists the Wage & Data collections Manager and the Payments Operations Manager to collaborate with the ES Standards and Audit Unit and Financial Services teams to resolve any filing and payment issues and discrepancies.
• Acts as the backup point of contact for escalations related to QWHRs and payment processing.
• Answers escalated calls and questions.
• Researches employers and makes calls to employers to request more information as needed.
• Prepares, and analyzes reports related to employer contributions, wage data, and operational efficiency.
• Serves as the subject matter expert and uses insights from data analysis to recommend and implement process improvements.
• Maintains a comprehensive database of employer account information and performs data analytics to identify trends.
• Perform additional related duties as required by the Managers.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED