Global Security - Vulnerable Adult Investigations Manager
About The Position
The Global Security team protects JPMorgan Chase’s people and assets and supports the safety and continuity of the firm’s business operations worldwide. The Vulnerable Adult Investigations Manager supervises and directs a team of investigators and conducts investigations involving the financial exploitation of elders and other vulnerable adults. The role focuses on identifying root causes, quantifying risk, and ensuring compliance with Global Security’s Vulnerable Adult Investigations Procedure. It also communicates findings to management to encourage systems, process, and procedural changes that address identified concerns.
Requirements
- Bachelor’s degree in Criminal Justice, Business, a related field, or equivalent work experience.
- At least 10 years of experience in financial fraud investigations or related law enforcement.
- Advanced understanding of fraud and risk, experience working with internal management, and experience liaising with local, state, federal, and international law enforcement.
- Ability to manage staff and/or work remotely across a team distributed among diverse geographies.
- Ability to coordinate with and gain the trust of business stakeholders, technical resources, and third-party vendors.
- Ability to explain sophisticated fact patterns to non-technical Line of Business risk partners and document investigations in regular reporting.
- Excellent written and verbal communication skills.
Nice To Haves
- JD or MBA.
- Industry-recognized certifications such as CFE or PCI.
- Courtroom testimony experience.
Responsibilities
- Manage investigations of elder and vulnerable adult financial exploitation, gathering evidence and ensuring compliance with regulatory requirements and internal policies and procedures.
- Ensure team compliance and collaboration on referrals to applicable Adult Protective Services agencies and/or state regulators.
- Work with Risk and other Line of Business personnel to analyze controls based on investigation findings and recommend enhancements or remediation when deficiencies or opportunities are identified.
- Work with Americans with Disabilities Act (ADA) Compliance.
- Work with technology support teams to understand how fraud occurs through knowledge of JPMorgan Chase systems and supporting processes.
- Maintain strong working relationships with federal, state, local, and international law enforcement and regulatory agencies.
- Incorporate investigator feedback to identify credible, actionable intelligence.
- Supervise and direct the activities of a team of investigators.
- Conduct root cause analysis, quantify risk, and communicate findings to management to prompt systems, process, and procedural changes.
Benefits
- Competitive total rewards package, including a base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
