VTC Technician, Mid
About The Position
The Opportunity: Your combination of people skills and video teleconferencing (VTC) knowledge makes you the team hero, solving one problem after another. We’re looking for a VTC Technician specializing in scheduling and endpoint monitoring to help us keep the global connections for the U.S. military. As a VTC Technician on our team, you’ll be responsible for scheduling VTC sessions, troubleshooting technical issues, and providing excellent customer service to end-users. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you help users ensure their connection needs are met. This is an opportunity to gain experience in the networking field. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve warfighter communications. Join us. The world can’t wait.
Requirements
- 3+ years of experience overseeing VTC systems and endpoints
- 3+ years of experience installing and configuring VTC applications and system software
- Experience troubleshooting and repairing hardware and network connectivity issues
- Ability to work independently
- Top Secret clearance
- HS diploma or GED
- DOD 8570 IAT Level II Certification such as CompTIA Security+ Certification
Nice To Haves
- Experience working in a DoD environment
- Experience with general network administration
- Experience with general systems administration
- Possession of excellent verbal and written communication skills
Responsibilities
- Scheduling VTC sessions
- Troubleshooting technical issues
- Providing excellent customer service to end-users
- Monitoring and performance management
- Identifying problem areas and opportunities for improvement in a mission-critical network
- Helping users ensure their connection needs are met
Benefits
- health
- life
- disability
- financial
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
