VTC Technician II

Qbe • Doral, FL

8h • Onsite

About The Position

QBE is seeking a motivated, career-driven, and customer-oriented Video Teleconferencing Technician to support video teleconferencing operations, customer support, conference scheduling, system troubleshooting, and VTC installation activities in Doral, FL.

Requirements

• Working or practical knowledge and understanding of IP networks and how they are implemented as part of, or in support of, VTC systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Must have an active Top Secret clearance.

Nice To Haves

• Experience working within a DoD Combatant Command, including but not limited to SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM, or a Service Component.

Responsibilities

• Provide Tier I and Tier II customer support for Video Teleconferencing (VTC) systems.
• Schedule conferences using Cisco TelePresence Management Suite (TMS).
• Respond to system outages and take appropriate action to alt-route services or use available failover and backup capabilities to meet VTC client requirements.
• Conduct site surveys remotely and on-site to determine specific requirements for new VTC system installations or upgrades.
• Conduct on-site VTC installations, including assisting with end network device configurations, equipment installations, equipment configuration, and system checkout.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed