VTC Administrator

Bowhead•Colorado Springs, CO

13d•$100,000 - $120,000•Onsite

About The Position

Bowhead seeks a VTC Administrator to support our customer on the PICRD II contract in Colorado Springs, CO. This role involves providing comprehensive VTC/AV hardware support, setup, and troubleshooting across various secure networks, including NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD. The administrator will be responsible for planning, coordinating, and facilitating VTC sessions, managing equipment requirements, and ensuring compliance with operational guidance. Key duties include scheduling VTCs, establishing accounts with DISA and JWICS, providing customer service and technical assistance, monitoring equipment performance, and coordinating with remote sites for seamless global connections. The position requires troubleshooting connection issues, maintaining extensive knowledge of Multi-Point Conferencing Units (MCU) resources, and providing direct in-person support for critical events. Additionally, the role involves documenting deficiencies, escalating trouble tickets, staying updated on VTC/AV technologies, performing preventive maintenance, tracking equipment, updating control systems, and ensuring firmware updates are applied. Other duties as assigned.

Requirements

Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system.
Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.
Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.
Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
Experience engineering and installing VTC/AV systems.
Sec+ certification.
Must currently hold a Top Secret security clearance with SCI eligibility.

Nice To Haves

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.
Crestron Programmer Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist, Extron Authorized Programmer Certification, and Thinklogical Technology 300 are highly preferred.
Python 3.x proficiency is highly preferred.

Responsibilities

Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).
Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.
Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.
Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators.
Provide customer service and technical assistance, monitor and support equipment performance during events.
Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.
Coordinate with remote site participants to enable smooth global connection.
Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.
Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.
Maintain up-to-date knowledge on current VTC/AV technologies.
Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).
Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.
Other duties as assigned.