Senior AV/VTC Engineer

Chenega Corporation•Fort Bragg, CA

3d•Onsite

About The Position

The Senior AV/VTC Engineer shall be responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems. Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.

Requirements

BA/BS in the information technology field OR High School Diploma or GED equivalent with an additional 4+ years of experience can be substituted for a degree
6+ years of current experience performance in designing, installing and configuring enterprise desktop VTC deployments
Must have senior experience of knowledge configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies
COMPTIA A+, Network+, or Security+ certification required
Certification, knowledge, or experience on AMX, Crestron, or Extron control systems
Must be a U.S. citizen
Top Secret clearance with SCI eligibility required
Must be able to apply Security Technical Implementation Guides (STIG) requirements on UC technologies.
Understanding of Department of Defense Intelligence Agency (DIA) TTPs, Defense (DOD), and DISA VTC requirements.
Must be able to resolve basic and advanced troubleshooting on Cisco UC technologies.
Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive-level users.
Ability to perform duties in the DoD classified and unclassified environments, including the use of KIV-7 encryption keys for ISDN/IP classified connectivity.
Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, relevant video standards, and DoD Video Security Technical Implementation Guides (STIG) processes, and familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational guidelines.
Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP and UDP, content control protocols, video compression standards, packet analyzers, routing protocols, and networking fundamentals, Tandberg, Polycom, and Cisco video and voice technologies.
Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
Familiar with AR 25-1 and DoD PAM 25-91.
Experience with Cisco Unified Communications Manager/Cisco Meeting Serve Technologies Operations and Maintenance.
Experience with multi-security classified and unclassified IP video teleconferencing/presentations.
Senior experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards.
Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
Knowledge of TCP/IP network routing and switching.
Experience with any of the following programming languages: C+, C++ or C#, Visual Basic, or HTML.
Experience with the industry’s audio Digital Signal Processors (DSPs).
Knowledge of wireless technologies.
Must have the ability to attend all customer in-person meetings and conferences as requested.
Must have the ability to communicate with others effectively, both orally and in writing.
Ability to multitask in a high-stress, performance-based environment.
Ability to establish priorities and meet established deadlines.
Maintain a high level of integrity and accountability.
Possess strong problem-solving and leadership skills.
Ability to travel CONUS and/or OCONUS up to 10% as required.

Nice To Haves

Experience with DITSCAP/8500.2 IA controls desired.
Understanding of PKI desired.

Responsibilities

Serve as team leads for onsite engineering personnel and customer liaison on
Provide life cycle refresh projections for AV/VTC infrastructure and AV equipment build-out
Provide support and services in the AV Engineering Team supporting a DoD organization with video-teleconferencing services.
Conduct site surveys to establish AV/VTC systems and equipment for customers.
Provide on-site support primarily at customer site locations and provide occasional alternate or satellite site support and/or travel as needed.
Resolve system operational problems by troubleshooting and performing fault isolation.
Repair, replace, or reprogram faulty equipment, as
Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions.
Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
Act as equipment custodian and perform inventory asset management and accountability functions.
Responsible for the generation of and compliance with customer organization and contractual recurring daily, weekly, and monthly reporting requirements, non-recurring, and special reports.
Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures, and perform other tasks as assigned.
Demonstrate proficiency, accuracy, and attention to detail for assigned duties.
Complete annual company and customer training requirements.
Record labor hours daily.
Other duties as assigned.