VTC Engineer & Support Services

Koniag Government Services, LLC•Washington, DC

3d•$100,000 - $120,000•Hybrid

About The Position

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a VTC Engineer & Support Services to support KDS and our government customer in Washington, DC. Koniag Data Solutions (KDS) is a subsidiary of Koniag Government Services, providing innovative technology solutions to federal government clients. KDS is committed to delivering high-quality IT and engineering support to help agencies meet their mission-critical goals. Koniag Data Solutions is looking for an experienced AV/VTC Engineer to support Audio Visual (AV) and Video Teleconferencing (VTC) systems for the USDA customer. This role is responsible for engineering, operating, and maintaining complex AV systems that keep remote teams connected and productive.

Requirements

3–5+ years of experience in AV engineering or VTC support
Hands-on experience with Cisco AV/VTC systems, including desktop and complex room systems
Working knowledge of Crestron and AMX control systems
Experience with Cisco Meeting Server and Cisco Telepresence VCS
Familiarity with Microsoft Teams, Zoom, SynergySky, Polycom, and OWL technologies
Experience using ServiceNow or similar ticketing systems
Strong troubleshooting skills in fully integrated AV environments
Ability to produce clear and accurate technical documentation
Must be a U.S. Citizen or able to verify eligibility to work in the United States
Must be able to obtain and maintain an OPM Public Trust T2S clearance
Must complete a National Agency Check Inquiry (NACI) background investigation
Must complete annual Security Awareness Training (SAT)

Nice To Haves

Experience working in a federal government or enterprise IT environment
Project management experience overseeing AV installations
Knowledge of Cisco TMS for monitoring AV uptime
Relevant certifications such as CTS (Certified Technology Specialist), Cisco certifications, or Crestron/AMX programming credentials

Responsibilities

Design complex AV systems and conference rooms to meet customer needs
Produce high-quality technical drawings and documentation
Recommend and integrate new and emerging AV technologies
Analyze enterprise systems to ensure 99.9% uptime and maintain confidentiality, integrity, and availability of all systems and data
Program and manage Crestron and AMX control panels in all AV rooms
Administer and maintain Cisco Meeting Server and Cisco Telepresence Video Communications Server (VCS)
Support the convergence of Cisco VoIP and Cisco AV technologies
Perform preventive maintenance on all custom AV room systems
Provide Tier 2/3 support for all APHIS and AMS AV customers
Monitor and respond to AV tickets in ServiceNow, ensuring all SLAs are met
Process customer AV requests submitted through the ServiceNow AV Support Request form
Troubleshoot issues in fully integrated conference rooms
Escalate complex issues to Tier 4 AV Engineers when needed
Monitor AV uptime and availability using platforms such as Cisco TMS
Provide in-person support for high-level meetings using supported AV systems
Supervise and provide technical oversight for AV room installation teams
Install small desktop or cart AV systems and coordinate network configuration with AV engineers
Manage large-scale conference calls hosted on Microsoft Teams, Zoom, or similar platforms
Travel to remote domestic offices for VTC room installs, site surveys, or on-site troubleshooting
Interface directly with customers to gather information on AV issues
Review trouble symptoms and perform steps to restore systems to normal operations
Provide training and support to Tier 2/3 AV Operations Engineers