VTC Engineer & Support Services

Koniag Government Services•Washington, DC

2d•Hybrid

About The Position

Koniag Data Solutions (KDS) is seeking an experienced AV/VTC Engineer to support Audio Visual (AV) and Video Teleconferencing (VTC) systems for a government customer. This role is responsible for engineering, operating, and maintaining complex AV systems that keep remote teams connected and productive. The position requires on-site presence 3-4 days per week in either Fort Collins, CO or Beltsville, MD, with domestic travel for installations, surveys, and troubleshooting. The candidate must be a U.S. Citizen, able to obtain and maintain an OPM Public Trust T2S clearance, and complete a background investigation and annual security training.

Requirements

3–5+ years of experience in AV engineering or VTC support
Hands-on experience with Cisco AV/VTC systems, including desktop and complex room systems
Working knowledge of Crestron and AMX control systems
Experience with Cisco Meeting Server and Cisco Telepresence VCS
Familiarity with Microsoft Teams, Zoom, SynergySky, Polycom, and OWL technologies
Experience using ServiceNow or similar ticketing systems
Strong troubleshooting skills in fully integrated AV environments
Ability to produce clear and accurate technical documentation
Must be a U.S. Citizen or able to verify eligibility to work in the United States
Must be able to obtain and maintain an OPM Public Trust T2S clearance
Must complete a National Agency Check Inquiry (NACI) background investigation
Must complete annual Security Awareness Training (SAT)

Nice To Haves

Experience working in a federal government or enterprise IT environment
Project management experience overseeing AV installations
Knowledge of Cisco TMS for monitoring AV uptime
Relevant certifications such as CTS (Certified Technology Specialist), Cisco certifications, or Crestron/AMX programming credentials

Responsibilities

Design complex AV systems and conference rooms to meet customer needs.
Produce high-quality technical drawings and documentation.
Recommend and integrate new and emerging AV technologies.
Analyze enterprise systems to ensure 99.9% uptime and maintain confidentiality, integrity, and availability of all systems and data.
Program and manage Crestron and AMX control panels in all AV rooms.
Administer and maintain Cisco Meeting Server and Cisco Telepresence Video Communications Server (VCS).
Support the convergence of Cisco VoIP and Cisco AV technologies.
Perform preventive maintenance on all custom AV room systems.
Provide Tier 2/3 support for all APHIS and AMS AV customers.
Monitor and respond to AV tickets in ServiceNow, ensuring all SLAs are met.
Process customer AV requests submitted through the ServiceNow AV Support Request form.
Troubleshoot issues in fully integrated conference rooms.
Escalate complex issues to Tier 4 AV Engineers when needed.
Monitor AV uptime and availability using platforms such as Cisco TMS.
Provide in-person support for high-level meetings using supported AV systems.
Supervise and provide technical oversight for AV room installation teams.
Install small desktop or cart AV systems and coordinate network configuration with AV engineers.
Manage large-scale conference calls hosted on Microsoft Teams, Zoom, or similar platforms.
Travel to remote domestic offices for VTC room installs, site surveys, or on-site troubleshooting.
Interface directly with customers to gather information on AV issues.
Review trouble symptoms and perform steps to restore systems to normal operations.
Provide training and support to Tier 2/3 AV Operations Engineers.