VTC / Audio-Visual Support Specialist

PEOPLE TECHNOLOGY AND PROCESSES LLC • Fort Hood, TX

2d • Onsite

About The Position

Provides video teleconference, secure VTC, and audio-visual engineering and event support across approximately 78 rooms and associated bridges and gateways at APG, Fort Hood, Fort Huachuca, and Fort Bragg, including MS Teams-integrated room systems. Responsibilities include (but are not limited to): Set up, operate, tear down, and reconfigure VTC, SVTC, and AV room systems on a per-event basis. Complete a pre-event readiness and communications check no less than two hours before each event, achieving zero contractor-caused technical failures. Operate and maintain VTC bridges, gateways, endpoints, and audio equipment for meetings, conferences, ceremonies, and training. Apply DISA STIGs and mandated patches to all VTC and collaboration components and remediate vulnerabilities within the compliance window. Provide immediate outage reports and monthly utilization reports. Manage legacy SVTC systems until formally decommissioned.

Requirements

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance
• Top Secret clearance required for any employee who handles COMSEC
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.

Nice To Haves

• SCI eligibility as required for SCIF support

Responsibilities

• Set up, operate, tear down, and reconfigure VTC, SVTC, and AV room systems on a per-event basis
• Complete a pre-event readiness and communications check no less than two hours before each event, achieving zero contractor-caused technical failures
• Operate and maintain VTC bridges, gateways, endpoints, and audio equipment for meetings, conferences, ceremonies, and training
• Apply DISA STIGs and mandated patches to all VTC and collaboration components and remediate vulnerabilities within the compliance window
• Provide immediate outage reports and monthly utilization reports
• Manage legacy SVTC systems until formally decommissioned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED