VTC Administrator - Temporary

TekSynap•Columbus, OH

20h•Onsite

About The Position

We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP" As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Must possess an Active Secret Clearance with IT-I Sensitivity
DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP
100-150 Cisco Certified Support Technician (CCST) Networking
Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment.

Responsibilities

Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service.
Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead.
Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead.
Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time.
Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead.
Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead.
Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management.
Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure.
Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead.
Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network.
Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software.
Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead.
Provide software and configuration updates as required by DOD IA directives, in coordination with the lead.
Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting.
Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides.
Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities.