VSC Claims Adjuster

iA American•Addison, IL

5d•Hybrid

About The Position

Build the future with us Are you driven by helping customers navigate unexpected vehicle repairs and eager to contribute to a company that helps clients feel confident and secure about their automotive protection coverage? As a VSC Claims Adjuster , you will play a key role in reviewing vehicle service contract claims, verifying coverage, evaluating repair estimates, and ensuring a seamless claims experience for customers, repair facilities, and dealers. This position is a great opportunity to showcase your automotive knowledge, customer service expertise, and problem-solving skills while building your career within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Strong customer service and communication skills.
Critical thinking and sound claims decision-making abilities.
Strong attention to detail and accurate documentation skills.
Ability to stay organized and adapt in a fast-paced environment.
At least 2 years of experience in automotive claims, automotive repair, customer service, or a call center environment.
Experience working within a computer-based business environment.
Can read and interpret contracts and vehicle repair estimates.
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Nice To Haves

ASE (Automotive Service Excellence) certification.
Spanish language fluency is considered an asset.

Responsibilities

Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims.
Review contracts to verify coverage eligibility and ensure all claims protocols are followed.
Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand.
Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures.
Process claim documentation, maintain accurate records in the Toro system, and provide claim summaries and updates to leadership.