Claims Adjuster

Suddath Companies•Jacksonville, FL

10d•Onsite

About The Position

The Claims Adjuster role at Suddath involves communicating with claimants regarding the procedure for filing a claim, reviewing claim information to ascertain its validity, overseeing the arrangement and repair of damaged goods, corresponding with all parties involved in claim settlement, computing claim amounts, and determining carrier liability for damages. This position requires excellent communication and customer service skills, the ability to manage multiple tasks, and strong attention to detail.

Requirements

Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Excellent teamwork and interpersonal skills required
Excellent attention to detail and follow through
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
High school diploma or general education degree (GED)
One to two years related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Excellent customer service and oral/written communication skills required
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of MS Word and MS Excel
Strong data entry skills

Responsibilities

Communicate with claimant regarding the procedure for filing the claim
Review claim information and other records to ascertain completeness and validity of claim
Oversee the arrangement, inspection and repair of damaged goods; monitor performance of contractors to insure repair is performed satisfactorily and timely
Correspond with all parties involved in the settlement of claim
Compute and calculate amount of claim; claimant is paid the amount due according to settlement agreement and company procedures
Determine which carrier is liable for damage of shipment; If chargeable, prepare a claims package with invoice and all documentation to support the settlement