VRO Lead

Kyndryl • Dallas, TX

12h • $143,640 - $327,600

About The Position

The VRO Lead at Kyndryl ensures customers achieve and maximize the business outcomes promised in digital transformation journeys. The role drives value establishment, measurement, and protection across complex IT outsourcing, ERP, and large-scale infrastructure engagements after contract signature.

The VRO Lead defines and executes the Value Realization Office operating model, including governance cadences, RACI frameworks, and executive escalation paths. Working with client finance and operations leaders, the role validates operational baselines and converts deal cases into benefits registers with clear KPIs, milestones, owners, and auditable evidence.

The role develops measurement models for cost savings, cost avoidance, productivity, and service quality; builds financial models and automated dashboards; tracks realized gains; and addresses value leakage or process drift. The VRO Lead also leads executive value reviews, mentors VRO analysts across concurrent engagements, and helps develop reusable frameworks, benchmarks, and measurement standards for Kyndryl’s global practice.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, or a related field.
• 12 or more years of experience in consulting, transformation, or managed services.
• At least 5 years leading benefits realization, value management, or financial tracking on large engagements.
• Proven experience building baselines, KPI frameworks, and benefits registers that withstand client finance scrutiny.
• Strong financial modeling skills covering TCO, ROI, and payback.
• Working knowledge of IT outsourcing commercial structures.
• Track record presenting value results to client executives and managing difficult conversations about shortfalls.

Nice To Haves

• MBA.
• Lean Six Sigma Green Belt or Black Belt.

Responsibilities

• Establish and lead VRO governance frameworks for major IT outsourcing and transformation accounts, including meeting cadences, RACI matrices, roles, and escalation workflows.
• Partner with client finance and operations teams to validate baselines and translate deal value propositions into benefits registers with owners, timing, and verifiable evidence standards.
• Define measurement methodologies for hard savings, cost avoidance, operational productivity, and service quality.
• Maintain financial models covering total cost of ownership (TCO), return on investment (ROI), and payback periods, and establish auditable evidence trails for formal sign-offs.
• Facilitate monthly and quarterly value realization reviews with client executives and Kyndryl leadership.
• Identify causes of value leakage, such as scope creep, process drift, or delayed adoption, and enforce recovery action plans.
• Build value dashboards and scorecards using Power BI or equivalent platforms to show target versus realized gains.
• Collaborate with delivery and Organizational Change Management (OCM) leads to connect workforce adoption metrics with benefit realization.
• Coach VRO analysts and package frameworks into standardized practice intellectual property.
• Mentor and direct VRO analysts across concurrent engagements and contribute reusable assets, benchmark repositories, and measurement standards.

Benefits

• Medical and dental coverage.
• Disability benefits.
• Retirement benefits.
• Paid leave and paid time off.
• Eligibility for Kyndryl’s discretionary annual bonus program, based on performance and subject to applicable plan terms, or participation in a sales commission plan if the role is commission-eligible.
• Employee learning programs and access to industry certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior