VP Technical Services

Christie

1d

About The Position

As the Vice President of Technical Services, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement.

Responsibilities

• Recruits and develops department leaders by: Hiring and developing department managers, Conducting annual performance reviews, Driving KPIs and accountability.
• Leads repair operations and technical support by: Standardizing repair procedures, Improving repair turnaround times, Ensuring consistent repair quality, Supporting field technical issues.
• Oversees hoist & automation and repair systems by: Maintaining repair systems, Supporting automation systems, Driving documentation and process improvements.
• Maximizes equipment availability through operational excellence by: Monitoring repair KPIs, Reducing repeat failures, Improving technician productivity, Supporting quality control initiatives.
• Drives continuous improvement across technical services by: Reviewing Rep escalations, Supporting repair costing and parts credits, Leading operational improvement projects, Supporting VP Technical Services administrative initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed