VP Clinical Services
About The Position
We're Concentrix, a global technology and services leader powering the world's best brands. We are solution-focused, tech-powered, and intelligence-fueled, acting as an intelligent transformation partner to help companies become refreshingly simple to work, interact, and transact with. We are shaping new game-changing careers in over 70 countries and are looking for top talent to join our journey. The Head of Clinical Services will be instrumental in designing and driving the go-to-market (GTM) strategy for our newly launched clinical services capability. This individual brings deep expertise in clinical services within the healthcare payer/provider landscape, focusing on GTM design, building strategic solutions, and establishing market credibility. They will work closely with sales, product development, and leadership to shape and execute strategies that position us competitively and ensure successful engagement with clients. This is a strategic role focused on business development and solution leadership, enabling account and sales teams to credibly approach clients and ensuring that our clinical offerings align with market needs. The ideal candidate will be measured on their ability to shape and activate a national go-to-market strategy, generate demand for clinical services, enhance market positioning, and contribute to building a scalable clinical practice, with particular emphasis on incorporating technology and innovation into our service design.
Requirements
- Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
- Proven experience and deep understanding of the U.S. healthcare payer/provider landscape, preferably including experience designing, scaling, and operationalizing clinical engagements.
- Demonstrated expertise in GTM strategy design for clinical services, including solution leadership and market positioning.
- Strong understanding of the intersection of clinical services and technology, with experience incorporating tech solutions into clinical practice design.
- Must reside in the United States or have a valid U.S. address for residence.
Responsibilities
- Design and execute the go-to-market strategy for clinical services, ensuring alignment with broader business objectives.
- Bring SME-level knowledge to clinical GTM design, helping develop scalable and competitive offerings tailored to client needs.
- Identify key industry trends, market dynamics, and competitor positioning to inform strategic decisions and refine clinical practice capabilities.
- Serve as a credible industry voice, participating in industry events, conferences, and webinars to enhance the visibility and credibility of our clinical solutions.
- Act as the solution lead for clinical services, equipping sales teams with tailored strategies, materials, and insights to engage prospective clients effectively.
- Support sales efforts by participating in client meetings and pitches, ensuring a credible and knowledgeable presence in clinical discussions.
- Focus on driving deal flow by helping secure meetings with key stakeholders in the healthcare payer/provider space.
- Collaborate with sales teams to develop strategies and messaging that resonate with target clients, emphasizing designing and building clinical solutions rather than simply selling.
- Provide strategic input into the design and build of clinical services, ensuring offerings are innovative and aligned with market demands.
- Integrate technology and analytics into the design of clinical solutions to enhance scalability, efficiency, and competitiveness.
- Work cross-functionally with operational teams to ensure that client engagements are seamlessly transitioned from design to delivery, but with minimal direct operational involvement.
- Develop and execute strategies to position our clinical services competitively, focusing on differentiation in the marketplace.
- Engage in thought leadership by contributing to whitepapers, panels, or industry discussions that highlight our expertise and solutions.
- Define and track key metrics to measure success, including the number of industry events attended, the quality and quantity of client engagements, and the impact on deal flow.
- Collaborate with leadership to establish benchmarks for growth and market presence, providing regular updates on progress.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Executive
