VP, Tech Programs & Operations Modernization

Synchrony • Stamford, CT

6d • $150,000 - $250,000 • Hybrid

About The Position

This role is accountable for end-to-end program delivery and for ensuring all initiatives align to enterprise strategy and deliver measurable business outcomes. Key responsibilities include partnering with senior leaders and stakeholders to define program vision, execution strategy, and an outcomes-based roadmap; prioritizing initiatives based on ROI, value, and capacity; and aligning teams to execute effectively. The role will manage dependencies and delivery across Agile Release Trains (ARTs) and multiple workstreams, coordinating the development of new features and capabilities that enhance servicing functions and support Synchrony’s client partners. The Program Leader will drive process and delivery improvements to increase speed-to-market, strengthen cross-team collaboration, and enable consistent, high-quality execution. This role will work closely with stakeholders to deliver against the agreed vision and roadmap, foster innovation, and lead agile teams in partnership with other technology and business teams across the enterprise.

Requirements

• Bachelor’s degree with 12+ years of technology experience and 5+ years of people leadership experience (or equivalent).
• Strong understanding of servicing/collections operations and the enabling technology stack.
• 8+ years of experience designing, developing, and implementing information systems.
• 10+ years of program management experience with strong practical expertise in Agile and SAFe methodologies.
• Ability and flexibility to travel for business as required.
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Nice To Haves

• Deep knowledge of SAFe and experience leading complex, cross-functional initiatives at enterprise scale.
• Strong servicing/collections business acumen and product knowledge of servicing technologies and supporting infrastructure.
• Demonstrated track record of leading and delivering high-impact business and technology transformation programs.
• Proven ability to lead across geographies and functions to deliver capabilities for client partners and internal stakeholders.
• Results-oriented, with high ownership, strong bias for action, and a continuous improvement mindset.
• Excellent written and verbal communication skills, including the ability to influence, align stakeholders, and manage expectations at all levels.
• Hands-on, self-motivated, and skilled at prioritizing and driving multiple concurrent initiatives in a fast-paced environment.

Responsibilities

• Lead large-scale, enterprise Agile initiatives using Scaled Agile Framework (SAFe) methodologies.
• Lead, manage, and direct cross-functional technology and business resources across the full Agile delivery lifecycle.
• Coordinate delivery and collaboration across ARTs, other SIs, external dependency teams, and third-party partners aligned to program commitments.
• Develop and execute program plans; communicate status, milestones, risks, and issues to business and technology leadership; drive timely escalation and resolution.
• Identify, manage, and mitigate risks; manage cross-ART dependencies, sequencing, and prioritization to ensure on-time delivery.
• Own and manage the overall program budget, including forecasting and financial governance.
• Partner closely with key stakeholders to ensure alignment between strategy, roadmap, and execution.
• Coach leaders and teams on Lean-Agile principles, practices, and mindset to improve delivery outcomes and team effectiveness.
• Establish an effective communications strategy; standardize delivery practices and processes across TechOps ARTs.
• Drive continuous improvement by assessing ART agility/maturity and implementing measurable improvements.
• Partner with ART leadership and the Office of Agile to define, streamline, and standardize metrics, dashboards, and reporting for the TechOps workstream.
• Evangelize AI adoption across Operations; identify, prioritize, and build a pipeline of AI use cases to deliver measurable transformation outcomes.
• Lead modernization of the Operations footprint by streamlining processes/controls and scaling automation to improve speed, quality, and cost-to-serve.
• Perform other duties and/or special projects as assigned.

Benefits

• eligible for an annual bonus based on individual and company performance.
• option to work from home near one of our Hubs or come into one of our offices.
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
• community and passion intersect to offer a safe space to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive