VP, Service - South

HOLT Group•San Antonio, TX

35d

About The Position

The VP Machine & Engine Service provides visionary and inspirational leadership, develops organizational human resources, manages capital resources, fulfills stakeholder needs, oversees daily operations, and builds collaborative teams. The role collaborates with stakeholder groups, participates in ongoing self-development, and champions alignment with the company’s Core Business Values. As part of the organizational leadership group, the VP works collaboratively to support the company’s continued stability and growth. The position directs and manages employees within the assigned business unit, including hiring, training, assigning and directing work, coaching and development, performance appraisal, rewards and discipline, and resolving complaints and problems. Travel of up to 50%, including overnight stays, is required. The role is generally performed in a professional office environment, with occasional outdoor work and exposure to weather extremes, loud noise, small quantities of chemicals, steam, high-pressure water, high-speed rotating equipment, confined spaces, and heights. Safety training and PPE are required outside the office and parking lot area.

Requirements

At least 10 years of directly related business and/or operational management experience leading diverse teams.
At least five years of previous management experience.
Valid driver’s license.
Expertise in technical aptitude and understanding of machine and engine service.
Knowledge of business accounting principles, budget preparation, and strong business acumen.
Ability to lead and implement strategic projects that have significantly improved a business’s profit and growth trajectory.
Drive to grow the company’s business and transform its operations for long-term success.
Results-oriented ability in business development, KPIs, and market expansion to meet corporate targets.
Excellent oral and written communication skills.
Strong interpersonal skills to engage with vendors, staff, and corporate executives, exchange information, influence, and persuade.
Exceptional organizational, time-management, and multitasking skills.
Advanced Microsoft Office skills, including Excel, Word, and PowerPoint.
Ability to work with personnel at all organizational levels and customer operations.
Ability to understand the implications of new information for current and future problem-solving and decision-making.
Ability to perform mathematical computations quickly and accurately, including percentages, fractions, addition, subtraction, multiplication, and division.
Ability to interpret extensive technical instructions in mathematical or diagram form and understand abstract variables.
Ability to work independently and as part of a team in a fast-paced, high-volume environment while maintaining accuracy and timeliness.
Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to communicate accurately with others, use standard office equipment, move objects and materials or equipment weighing up to 30 pounds, climb ladders, maneuver and work underneath equipment, and visually inspect work.
Ability to meet the physical demands of extended stationary work, frequent limb movement, manual dexterity, coordination, stamina, and occasional movement around an office.
Ability to work outdoors occasionally and tolerate weather extremes, loud noise, small quantities of chemicals, steam, high-pressure water, high-speed rotating equipment, confined spaces, and high places.

Nice To Haves

Bachelor’s degree in Business Management, Administration, Construction Management, or a related field is preferred.

Responsibilities

Hire, develop, evaluate, and influence employee productivity and teamwork to deliver Legendary Customer Service.
Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Provide strategic direction, market analysis, business planning, and operational oversight to the management team; define business drivers and metrics and provide necessary resources.
Oversee operational performance, opportunities, financial issues, and matters of strategic importance.
Analyze and review metrics to determine utilization, financial return, and overall performance.
Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
Drive organizational performance improvement by identifying opportunities and deficiencies.
Review and analyze financial, operational, marketing, staffing, organizational structure, customer, and strategy information.
Maintain high customer satisfaction as measured by surveys and metrics.
Establish expectations, processes, and metrics for employee behavior and actions that affect customer satisfaction.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Direct and manage employees in the assigned business unit, including interviewing, hiring, training, assigning and directing work, coaching, developing, appraising, rewarding, and disciplining employees, and resolving complaints and problems.
Perform other duties as assigned.