VP, Service - South

HOLT Group•San Antonio, TX

26d•Onsite

About The Position

The VP Machine & Engine Service provides visionary and inspirational leadership, development of the organization’s human resources, management of capital resources, fulfillment of stakeholder needs, oversite of daily operations, and collaborative team building. Additionally, the VP, Machine & Engine Service will collaborate with all stakeholder groups, to practice on-going self-development initiatives as well as demonstrate and champion alignment with the Core Business Values in their daily work actions. As part of a group of organizational leaders, this executive shares in a spirit of collaboration to ensure the continued stability and growth. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Provides strategic direction, market analysis, business planning, and operational oversight to the management team; Defines key business drivers and metrics and provides necessary resources Provide oversight on operational performance, opportunities, financial issues and matters of strategic importance Analyzes and reviews metrics for the purpose of determining utilization, financial return, and overall performance Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Drives performance improvement across the organization by looking for opportunities and deficiencies Reviews and analyzes financial, operational, marketing, staffing, organizational structure and customer data, and strategy Maintained high levels of customer satisfaction as measured by various surveys and metrics Establishes expectations, processes, and metrics for employee behavior and actions that influence customer satisfaction Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

Expertise in technical aptitude and understanding of machine and engine service
Demonstrated skills of business accounting principles, budget preparation, and strong business acumen
Proven ability to lead and implement key strategic projects that have significantly improved the profit and growth trajectory of a business
Genuinely interested in exponentially growing the Company’s business and transforming its operations for successful longevity
Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets
Excellent oral and written communication skills
Strong interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
Exceptional organizational, time management, and multi-tasking skills
Advanced Microsoft Office skills to include Excel, Word, and PowerPoint
Demonstrated ability to work with all levels of personnel within the organization and customer operations
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
Ability to listen to and understand information and ideas presented through spoken words and sentences
Bachelor’s degree in Business Management, Administration, or Construction Management, or related field preferred
10 or more years of directly related business and/or operational management experience leading diverse teams
At minimum, five years of previous management experience required

Responsibilities

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models
Promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Provides strategic direction, market analysis, business planning, and operational oversight to the management team; Defines key business drivers and metrics and provides necessary resources
Provide oversight on operational performance, opportunities, financial issues and matters of strategic importance
Analyzes and reviews metrics for the purpose of determining utilization, financial return, and overall performance
Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Drives performance improvement across the organization by looking for opportunities and deficiencies
Reviews and analyzes financial, operational, marketing, staffing, organizational structure and customer data, and strategy
Maintained high levels of customer satisfaction as measured by various surveys and metrics
Establishes expectations, processes, and metrics for employee behavior and actions that influence customer satisfaction
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned