VP RETAIL MARKET LEADER

Hawthorn Bank•Springfield, MO

13d

About The Position

The VP Retail Market Leader oversees the general management of Banking Center Managers and operations in the Bank’s Banking Centers. The role works within standard operating policies and procedures while exercising independent judgment and discretion; deviations from normal procedures and questions are referred to the Director of Retail Banking. The position is responsible for understanding the Bank’s products and services, implementing customer-centered and needs-based sales practices and promotions, and ensuring appropriate use of Synapsys and Customer Needs Assessments. It promotes positive customer experiences and ensures customer onboarding and retention processes are completed and documented. The role also supervises assigned staff, performs Banking Center Manager duties as needed, carries out notary-related duties, and complies with banking regulations, policies, and procedures. The position includes administrative and people-management responsibilities such as training, delegating and reviewing work, scheduling, timesheet approval, coaching, performance evaluations, staff meetings, recruitment participation, discipline, and leave approvals. The role requires regular interaction with customers and their representatives, as well as collaboration with colleagues and management. Work may take place before or after normal business hours and may involve occasional overnight travel for training or professional events.

Requirements

A four-year bachelor’s degree from an accredited institution in business administration, accounting, finance, or a closely related field; prior work experience may substitute for the education requirement.
At least seven years of work experience as a Universal Banker or in similar work.
Prior sales experience.
At least two years of retail sales management experience, including directing and managing sales staff.
Notary Certification.
Valid driver’s license.
Excellent oral and written communication skills.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Excellent planning and organizational skills.
Basic PC knowledge, including Microsoft applications.
Ability to operate office and bank equipment, including a computer, printer, calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, card scanner, dolly, safe deposit timer, vault timer, television, and security system.
Ability to interact effectively with customers, representatives, other financial institutions, management, and peers, and to work as a team player.
Ability to work before or after normal business hours and occasionally travel overnight for training seminars, conferences, or workshops.
Ability to meet the described physical demands, with reasonable accommodation where applicable.

Responsibilities

Understand the Bank’s products and services to meet customer needs.
Execute sales standard management practices and implement sales promotions, games, and models to ensure branch sales are customer-centric and needs-based.
Ensure use and management of Synapsys and Customer Needs Assessments (CNAs).
Ensure business development calls, CNAs, mailings, outbound calls, coaching, and customer situations are entered into Synapsys.
Promote positive customer experiences and ensure customer onboarding and retention processes are completed and documented.
Open and close branches according to standard procedures.
Supervise assigned employees and lead subordinates in daily tasks.
Make decisions about daily transactions, exercise discretionary authority, resolve problems, and troubleshoot issues.
Address irate or unhappy customers professionally and diplomatically.
Assign tasks and ensure they are completed by predetermined deadlines.
Perform Banking Center Manager duties when needed and duties associated with Notary Public certification.
Comply with banking regulations, policies, and procedures.
Perform staff-management duties, including training, delegation, scheduling, timesheet review and approval, coaching, counseling, performance evaluations, staff meetings, salary and promotion recommendations, recruitment participation, progressive discipline, leave decisions, and notification of mandatory training and bank meetings.
Maintain professional expertise through job-related seminars, conferences, workshops, and leadership involvement in professional, civic, and community groups.
Review technical bulletins and newsletters and distribute information to employees.
Perform other duties as assigned.