VP, Regional Operations

Algonquin Resort•Toronto, ON

106d•Hybrid

About The Position

InnVest is the largest independent owner of hotels in Canada, with over 100 hotels in its portfolio representing 18 internationally recognized hotel brands. The company's management team oversees the day-to-day operating activities of 87 owned and third-party owned hotels. InnVest's portfolio is geographically diverse, ranging from roadside inns to luxury urban properties. The mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

Bachelor’s degree or greater in Business Administration, Accounting, or related discipline.
Multi-brand, full-service experience, 10+ years of Hotel General Manager experience.
Ability to lead multi property management teams in full-service hotels while collaborating with Regional Revenue and Sales teams to meet sales & revenue goals and achieve budgeted targets with effective management of financial accountabilities and operations management.
Experience with customer segmentation and revenue strategies.
A strong understanding of a hotel operating statement.
Personal and confident with the ability to persuade and challenge GMs and hotel senior management with skill and tact.
Ability to travel within Canada.
Leadership experience - leading and motivating teams of experienced and skilled personnel.
Highly proficient in MS Suite (Excel, Word, Power Point).
Able to work under pressure and meet strict deadlines.
Positive attitude towards and the ability to work in a team or independently, and able to deliver desired results.
Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented.
Must be creative, possessing high degree of professionalism and administrative skills.
Background in the development & execution of business, marketing, and sales plans.
Excellent oral & written professional communication skills.
Highly self-motivated and directed work ethic; keen attention to detail, proven analytical and problem-solving abilities.
Strong multi-tasking and time-management skill set; ability to effectively prioritize and execute sequential tasks in a highly pressurized work environment.
Highly adept customer service orientation.
Experience working with a positive attitude in a team-oriented, collaborative environment.
Frequent mental attentiveness and listening is required when dealing with Hotel Operations & Finance tasks.
Frequent mental effort is required in multi-tasking, handling interruptions, and/or Customer/Public/Manager queries, which require constant refocusing.
Frequent levels of concentration required for accuracy when dealing with Hotel Operations & Finance tasks and initiatives.
Continuously requires manual dexterity speed and hand/eye coordination for work at a computer.
Periodic lifting of computer hardware and administrative materials such as laptops, physical files, binders, etc.
Responsible for work area.
Responsible for confidential Hotel Operations & Finance documents, equipment, and protocols related to the company.

Nice To Haves

Proven experience as VP, Regional Operations or equivalent position is considered a definite asset.
F&B Management experience in full-service hotels is considered a definite asset.
A proven track record and demonstrated emphasis of generating results over time.

Responsibilities

Directly responsible for maximizing profits of each hotel by preparing budget, assisting hotel General Managers to reduce costs, and maximizing top line revenue.
Oversee General Manager, customer service, hotel cleanliness, and curb appeal.
Work with Regional Revenue Manager and Regional Director of Sales to improve market share.
Liaise with Regional Director of Sales on maintaining relationships with top five (5) regional accounts.
Review Profit and Loss statements with General Managers on a monthly basis.
Assist in negotiations of collective agreement; ensure process is fair and reasonable.
Assist with operational budgets and capital budgets.
Work with various hotel Brands to maximize relationship.
Responsible for accurate forecast.
Analyze Hotel performance by developing targets and measuring against benchmarks.
Assist in developing and implementing strategies to constantly improve operations.
Communicate corporate goals and company vision to hotels.
Coach, train, develops, and conducts annual staff performance reviews.
Assist with special ad-hoc projects and initiatives, as assigned.