VP, Production Support Engineer (Front Office)
GIC Private Limited•New York, NY
•$150,000 - $190,000•Hybrid
About The Position
This role is for a hands-on Production Support Engineer (SRE) who will operate at the heart of GIC’s Front Office, ensuring the flawless running of mission-critical trading and investment platforms. The engineer will provide strategic partnership and innovative, technology-driven solutions to advance GIC’s vision of being a tech-driven, global, long-term investment firm. This position is ideal for a proactive individual who thrives under pressure, takes ownership, and can transform high-stakes incidents into opportunities to enhance resilience.
Requirements
- Bachelor’s degree in computer science, Information Technology, or equivalent practical experience.
- 12+ years of hands-on experience in production/application support, Site Reliability Engineering, or system administration, ideally supporting Front Office or trading platforms.
- A self-starting go-getter who takes ownership, works calmly and effectively under pressure, and thrives in a fast-paced, high-stakes environment.
- Outstanding coordination, communication, and interpersonal skills.
- A team-oriented mindset with a strong streak of independence and accountability.
- Stellar problem-solving and analytical skills, with sharp attention to detail and the ability to multitask.
- Hands-on experience with AWS cloud and container orchestration using Kubernetes.
- Hands-on experience with monitoring and observability tools (e.g., Datadog, Splunk).
- Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
- Comfort with scripting (e.g., Python, Bash) to build automation and tooling.
Nice To Haves
- Experience with modern AI frameworks and tools, including agentic AI, applied to operations, automation, and diagnostics.
- Experience with trading workflows including OMS (e.g., BlackRock Aladdin) and EMS.
- Experience with Data analytics and TCA reporting.
- Experience with Business Intelligence tools (e.g., Power BI, Tableau, Databricks).
Responsibilities
- Provide hands-on L1 and L2 support in a follow-the-sun model for Front Office applications and platforms, including Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics.
- Own the health, stability, and performance of the production environment using modern observability tools and dashboards, proactively detecting and pre-empting issues before they impact trading.
- Respond to, triage, and drive production incidents to resolution with minimal business impact, documenting incidents and conducting root-cause analysis.
- Act as the central point of coordination during incidents, communicating status, impact, and next steps to stakeholders across regions and time zones.
- Review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
- Partner with Front Office end-users and stakeholders to respond to queries and resolve issues.
- Collaborate with Solution Providers and vendor support teams to troubleshoot and resolve issues related to third-party products.
- Investigate production issues end-to-end and engage relevant teams for mitigation and strategic solutions.
- Drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
- Identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and improve efficiency and reliability.
- Maintain comprehensive run books, incident resolutions, and system configuration documentation.
Benefits
- Competitive compensation package
- Base salary range: $150,000 - $190,000
- Bonus based on company and individual performance
- Professional growth opportunities
- Flexibility (teams come into the office four days per week)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
