Production Support Engineer

Barclays•Jefferson Park, NY

1d•$80,000 - $120,000•Onsite

About The Position

Embark on a transformative journey as a Production Support Engineer. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you’ll bring an inventive mindset to solving highly complex tasks while supporting applications that power global financial operations. You’ll push boundaries, task the status quo, and drive meaningful improvements in reliability and scalability, ensuring our systems perform at their peak as we shape the next era of digital banking.

Requirements

Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
Deep Linux/Unix knowledge along with shell scripting
Experience in cloud platforms like AWS
Proficiency in database guidance of Mongo DB or other warehouse technologies
Excellent knowledge about scheduling tools like AutoSys and monitoring and observability tools like Geneos ITRS
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Nice To Haves

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Be highly focused to ensure mission critical applications are available uninterruptedly, performant, and resilient through preemptive response approach
Craft innovative solutions leveraging latest technologies to reduce toil, automate repetitive tasks
Leverage metrics and SLOs, Service Level Objectives to drive strategies which improves stability
Ensure scalability of the applications through automated processes and avoid manual intervention in production environment
Work together with development teams to ensure speed and stability