VP, Practice Operations

LifeStance Health•NY-Remote, SC

13d•$185,000 - $215,000•Hybrid

About The Position

The VP, Practice Operations (Mid-Atlantic) is a key driver of LifeStance's mission to improve patient access to high quality mental healthcare. This position will drive operational and financial effectiveness and own day-to-day responsibility for the operational performance, financial results, and service delivery in their assigned region. The VP, Practice Operations is expected to provide strategic and tactical leadership, coaching, and direction to their field leadership and clinicians of their region. Additionally, this position identifies and develops strategic growth opportunities, monitors regional performance, and works closely with corporate and shared services teams to develop competitive strategies in alignment with LFST’s mission and values. This position has budget and financial performance accountability and is a key member of LFST’s Practice Operations leadership team. Build a powerhouse team motivated to deliver high quality outcomes. Develop, guide and coach leaders to execute strategic operating plans and goals for your region Identify and achieve key regional priorities, in alignment with LFST organizational priorities Review, analyze, and address gaps in service excellence, policies, and/or procedures; proactively identify issues and implement solutions. Serve as executive leader with teams to build local referral source relationships and awareness/knowledge of competition; proactively assess local strengths, weaknesses, opportunities, and threats (SWOT). Lead a growing, socially responsible business that strives to be the role model for mental health service delivery.

Requirements

Bachelor’s Degree Required
10+ years of operational management within a healthcare setting
Subject matter expertise with clinical operations
Demonstrated Financial Performance Management with past success driving P&L performance across a geographically dispersed region
Exceptional team and staff level engagement
Experience leading a diverse team with a track record for hiring, coaching, and retaining strong talent
Microsoft Office Experience; Strong Excel and PowerPoint
Highly organized with strong attention to detail and accuracy
Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Travel is required for this position. The role involves regular travel to facilities within the region, as well as domestic travel for leadership meetings. Candidates should be comfortable with occasional overnight stays and flexible scheduling to accommodate travel needs.

Nice To Haves

Master’s Degree in Business or Healthcare Administration preferred, or significant (12+ years) healthcare operations experience required.

Responsibilities

Responsible for financial management of the assigned region, including revenue, center margin and EBITDA targets as established in partnership with Operations leadership
Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services
Partner and collaborate with Business Development and Marketing teams to promote local awareness of LFST brand, strengthen relationships with local referral source partners, and ultimately increase local patient access to LFST services
Accountable for monthly monitoring and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives
Accountable for regional goals set by annual operating plan/key performance indicators identified
Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools, or resources to enhance the customer and patient experience
Responsible for strategy execution of assigned geographic region; manage team leaders on initiative roll out and operational/process changes and updates
Accountable for retention of all team members in the assigned region through regular engagement, mentoring, coaching, and performance management; provide coaching support to local teams to mitigate retention risks and promote retention
Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
Ensure adequate staffing levels and resources across all facilities and programs, managing recruitment, training, and retention strategies
Champion company values. Lead by example, consistently demonstrating integrity, transparency, and respect for diversity in all interactions. Actively promote company values in decision-making, team dynamics, and external partnerships.
Provide outstanding leadership for geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
Responsible for developing a high level of excellence with the administrative and operations staff of assigned geographic state
Responsible for regularly engaging with Direct Reports and skip level teammates to solicit feedback, mentor, engage (e.g., educate on career progression path
Partner and collaborate with Clinical/Medical Leadership dyads to ensure clinical team is trained on appropriate clinical policies and best practices and has local operational support to effectively deliver care
Accountable for clinician growth and hiring (execute hiring goal, reduce turnover, support national onboarding efforts); work with local teams to ensure patient and clinician satisfaction and high level of service excellence
Troubleshoot and triage potential issues to identify root cause