VP Operations

Osmow's•Mississauga, ON

5h•Hybrid

About The Position

Osmow’s is seeking a dynamic Vice President Operations to lead and elevate restaurant operations across Canada and the United States. In this role, you will drive operational excellence, profitability, and brand consistency across all corporate and franchise locations while ensuring strong execution of business strategy at the restaurant level. You will actively engage in field operations, leading through observation, coaching, and continuous improvement to optimize performance, efficiency, and customer experience. The VP Operations is a hands-on, field-driven leader responsible for overseeing all restaurant operations across corporate and franchise locations in Canada and the United States. This role drives operational excellence, profitability, and brand consistency by translating business strategy into execution while actively engaging in restaurant-level operations. A key focus of this role is continuous improvement through in-field observation, workflow analysis, and motion studies to enhance efficiency, speed of service, labour productivity, and customer experience. The VP Operations ensures strong leadership development, compliance with operational standards, and sustainable business growth across all units.

Requirements

Minimum 8–12 years of progressive experience in QSR or multi-unit restaurant operations (required)
Proven experience in leading multi-location restaurant operations at a senior leadership level
Strong background in operations optimization, labour management, and cost control
Strong hands-on leadership style with ability to operate in both strategic and field environments
Demonstrated experience conducting operational analysis, workflow reviews, or motion studies
Strong financial acumen including P&L ownership, EBITDA growth, and cost management
Excellent problem-solving and decision-making skills in a fast-paced environment
Ability to coach, develop, and hold leaders accountable across multiple locations
Strong communication and interpersonal skills with ability to influence at all levels
Proven ability to drive operational consistency and execution across multiple units
High level of adaptability, urgency, and results orientation (“go-getter” mindset)
Proficiency in Microsoft Office (Excel, Outlook, Teams); experience with restaurant systems an asset
Strong field leadership presence with willingness to be in restaurants regularly
Responsible for aligning cross-border operational strategies between Canada and U.S. restaurant networks
Ability to lead through influence, accountability, and example
Continuous improvement mindset with focus on efficiency and operational excellence
High integrity and alignment with company values and culture

Nice To Haves

Bachelor’s degree in business, Hospitality Management, or related field (preferred)
Experience with high-growth QSR brands strongly preferred

Responsibilities

Drive EBITDA growth by increasing same-restaurant sales and effectively managing labour, cost of goods, and other controllable expenses
Translate business strategy into day-to-day operational execution to deliver exceptional quality, service, and cleanliness across all restaurants
Ensure successful start-up and opening of new restaurants through effective training of management and team members
Oversee operational performance, execution, and leadership across Canadian and U.S. markets, ensuring consistent brand standards, financial performance, and operational excellence
Ensure all company programs, policies, procedures, and systems are consistently implemented within approved budgets and timelines
Maintain a strong in-restaurant presence to assess performance and ensure brand standard execution
Ensure seamless execution of new product launches across all locations
Regularly visit restaurants to stay connected to frontline teams, franchise partners, and operations
Conduct operational reviews and workflow/motion studies to improve efficiency and productivity
Develop and implement process improvements and operational best practices across all restaurants
Provide hands-on support during peak periods, new openings, and performance improvement initiatives
Oversee resolution of escalated customer complaints and service recovery standards
Review operational audits and ensure timely completion of corrective actions
Recruit, develop, and mentor General Managers and restaurant leadership teams
Build leadership pipelines and structured career development programs
Ensure compliance with Health & Safety, ESA, Human Rights, and food safety regulations
Partner with franchisees and leadership teams to drive operational consistency
Monitor key metrics including sales, profitability, audits, and employee engagement
Use operational data and KPIs to identify trends, gaps, and improvement opportunities
Lead continuous improvement initiatives to enhance operational efficiency
Maintain strong community and public relations presence across all markets
Perform ad-hoc duties as required