VP Payroll & Benefits (Services & Operations)

HiBob•,

4d•$230,000 - $290,000•Hybrid

About The Position

HiBob is seeking a strategic and execution-oriented VP Payroll & Benefits (Services & Operations) to lead and scale its payroll services business across the US and UK. This leader will own the strategy, execution, and business performance of Payroll Services & Operations, with direct accountability for customer satisfaction, influencing payroll revenue, payroll services revenue, and P&L. The role involves partnering closely with the Payroll GM, Payroll Tech/Product leadership, and regional Customer Success leaders to drive exceptional customer outcomes, influence retention and expansion, and build a high-performing, scalable payroll services organization. This role reports directly to the Chief Customer Officer (CCO).

Requirements

Strong US payroll experience is required.
At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment.
Proven experience scaling payroll services and/or operations in a high-growth or evolving business.
Track record of improving implementation quality, speed, predictability, and customer outcomes.
Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance.
Experience building services models that support growth from SMB through mid-market.
Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations.
Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution.

Nice To Haves

Experience working with services partners is an advantage, particularly around partner quality, enablement, and support.
Deep payroll domain leadership is a strong advantage, though we are also open to broader services leaders with meaningful payroll experience.

Responsibilities

Define and lead the strategy for Payroll Services & Operations across the US and UK.
Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market.
Scale the UK payroll services model to support continued growth and increasing customer complexity.
Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience.
Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes.
Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps.
Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum.
Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion.
Lead and develop a high-performing payroll services organization through a period of rapid growth and scale.
Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled.
Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob’s broader growth strategy.

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match starting Day 1
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office