VP Ops Clinical/Ambulatory Services

Children’s Hospitals and Clinics of Minnesota•Edina, MN

4d•Onsite

About The Position

The VP ambulatory services & clinical service lines is responsible for leading enterprise growth, strategic direction, operational excellence and quality outcomes across select priority clinical service lines and ambulatory services. The role serves as a key member of the physician-nursing-administrative leadership triad, that together ensures successful execution of initiatives to achieve sustained growth and quality for the organization. This position is a consummate relationship builder and communicator and is responsible for alignment within the triad on strategic direction of service lines under the purview of this role and consensus of shared work within the enterprise priority service lines. Specifically, the VP role identifies strategic growth opportunities, defines annual operating plan and ensures successful execution across all initiatives. This position is also responsible for preparing, implementing and achieving strategic plans for priority clinical service lines to achieve sustainable, profitable market share growth and support excellence across all domains of clinical quality. Additionally, the VP ambulatory and clinical service lines is accountable for the strategic and operational success of all services of the Ambulatory Division and, in partnership with the clinical chiefs, ensures delivery of the highest quality care across the six domains of safety, effectiveness, experience, equity, timeliness and efficiency. System ambulatory services are inclusive of hospital and community-based clinics and operate within the Children's Health Network. This position reports to the SVP, Clinical Service Lines & Chief Ambulatory Officer, works collaboratively with the Chief Nursing and Financial Officers, and partners across divisions with VP colleagues to deliver on the vision of the organization.

Requirements

Bachelor's degree required.
10 years or more of progressive operational leadership with a minimum of 5 years within a health care delivery setting.
Experience leading and managing primary/specialty care outpatient clinics required.
Experience partnering with multi-disciplinary leaders to drive strategic initiatives required.
Must be a strategic and critical thinker.
Understand financial management and business acumen of healthcare.
Possess solid change management, continuous improvement and communication skills.
Proven track record of building and sustaining high-performing, highly engaged teams who are curious, problem solve, execute and deliver consistent results.
Mentors and coaches emerging talent.
Proficiency with revenue management, provider compensation/incentive plan administration, productivity optimization, workforce/provider recruitment and development as well as EMR and practice management systems.
Demonstrated commitment to patient care excellence, customer service, collaborative and respectful relationships, lifelong learning and continual improvement.
Proven ability and fluency in continuous improvement methodologies that result in rapid, sustainable advancements in operational excellence.
Well-versed in change management methods and their application.
Strong interpersonal and team/group dynamic skills.
Comfortable with the inevitable tension, conflict and negotiation that is associated with broad based organizational shifts in culture and process.
Ability to create and implement a group vision and strategy; manage change; develop others; drive execution and manage contingencies through both authority and matrixed influence.
Role model inclusive leadership and advance a culture of equity and inclusion.
Comfortable with multiple competing priorities and the ambiguity associated with evolving ventures.
Able to create a compelling reason to advance service and care in service lines and ambulatory care and develop a solid business case, inclusive of financials to execute and optimize.
Consummate communicator and collaborator.
Expertise in budget creation and variation management, business plan development and implementation, portfolio management, data visualization and interpretation to advance productivity and execution against goals.
Proficient with revenue management, provider services contracting and workforce recruitment.
Fluent in use of clinical information systems, EMR and practice management systems to maximize patient care quality and safety.
Demonstrated commitment to patient care excellence, customer service, and building collaborative/respectful relationships.
Demonstrated commitment to life-long learning and continuous improvement; creates a learning environment driving innovative, efficient and effective work processes.

Nice To Haves

Graduate degree in business, hospital administration, medical management or other applicable field preferred.
Demonstrated ability with integration of provider practices preferred.
Lean training or certification preferred.
PROSCI training or certification preferred.

Responsibilities

Leading enterprise growth, strategic direction, operational excellence and quality outcomes across select priority clinical service lines and ambulatory services.
Identifying strategic growth opportunities.
Defining annual operating plan and ensuring successful execution across all initiatives.
Preparing, implementing and achieving strategic plans for priority clinical service lines to achieve sustainable, profitable market share growth and support excellence across all domains of clinical quality.
Ensuring the strategic and operational success of all services of the Ambulatory Division.
Ensuring delivery of the highest quality care across the six domains of safety, effectiveness, experience, equity, timeliness and efficiency in partnership with clinical chiefs.
Creating and implementing a group vision and strategy.
Managing change.
Developing others.
Driving execution and managing contingencies through both authority and matrixed influence.
Creating a compelling reason to advance service and care in service lines and ambulatory care.
Developing a solid business case, inclusive of financials to execute and optimize.
Using multiple modalities, written and verbal, accessibility and visibility, one-on-one, large and small group interactions at all levels of the organization to advance and achieve the goals.
Continuously seeking clarity and feedback.
Creating leaders who are capable of advancement; appropriately empowering and driving accountability.
Maximizing patient care quality and safety through fluent use of clinical information systems, EMR and practice management systems.
Putting patients and families at the center of our work.
Creating a learning environment driving innovative, efficient and effective work processes.