VP, Operations

Lucky Lincoln Gaming LLC•Chicago, IL

12h•$180,000 - $220,000•Onsite

About The Position

Lucky Lincoln Gaming is seeking a VP of Operations to oversee statewide field operations, including collections, vault, service, equipment uptime, project execution, and the supporting call center. This role requires a hands-on approach, with the majority of time spent in the field validating operations and ensuring standards are met. The VP will be responsible for building the operating playbook, establishing standards, and developing leadership within the operations team to support the company's rapid growth and expansion into new states. The ideal candidate is accountable, results-driven, and motivated by building a scalable operation.

Requirements

10+ years in multi-unit, route-based, or service-heavy field operations, with direct ownership of collections, service, or cash-handling functions.
Directly managed operations managers or supervisors; comfortable running a multi-layer field organization.
Experience building or materially redesigning an operating playbook or SOP set.
Proven track record of spending significant time in the field, not just reviewing reports.
Experience hiring, developing, and holding accountable operations-level leaders.
Comfortable with cash-intensive, regulated, or compliance-sensitive operations.
Accountable and results-driven with strong judgment.
Ability to coach and build leaders.
Motivated by building a larger operation and expanding into new states.
Local to Chicago is required.

Nice To Haves

Route gaming background is a plus.

Responsibilities

Oversee statewide field operations: Collections, Vault and Cash Integrity, Service Response, and Equipment Uptime across all Illinois territories.
Directly manage Collections, Vault, Projects, Call Center, and Field Service/Tech teams, as well as Central and Southern Operations Managers.
Conduct routine, unannounced visits to field locations to inspect equipment, verify collection and service standards, and identify potential issues before they appear in data.
Develop and implement the operating playbook, including standards, SOPs, and quality benchmarks for consistent execution across all regions and crews.
Build bench strength within the operations organization by identifying, coaching, and developing future operations leaders.
Ensure operational readiness for growth by establishing systems and standards that can scale with the company's expansion within Illinois and into new states.
Utilize performance and field data to identify trends, address problems proactively, and elevate operational standards.