VP Operations - North America Industrials

Airspace

1d•$150,000 - $180,000

About The Position

The Vice President, North America Operations is a senior executive responsible for the end-to-end operational strategy and execution of Airspace's North America business. This leader oversees a team of 50+ operations professionals across multiple verticals and customer segments, ensuring every shipment is executed to the highest standard of quality, compliance, and service reliability. Reporting directly to the executive leadership team, the VP will serve as the operational cornerstone of the business — driving scalable performance, building team capability, and continuously improving processes and systems to position Airspace for long-term growth.

Requirements

10+ years of progressive experience in critical logistics, time-sensitive supply chain, or specialty transportation operations.
Demonstrated success managing large, multi-functional operations teams — including hiring, development, and performance management.
Deep familiarity with the operational and regulatory requirements of serving life sciences, pharmaceutical, medical device, or aerospace customers.
Proven ability to build and scale operational processes in a high-growth, fast-paced environment.
Strong executive presence with the ability to communicate clearly and credibly across internal teams, external clients, and senior leadership.
Bachelor's degree required; concentration in Business, Supply Chain, Public Policy, or related field preferred.

Nice To Haves

Experience in an operations leadership role at a technology-enabled logistics or last-mile delivery business.
Background in client implementation, special projects, or customer solutions in addition to core operations management.
Familiarity with customs compliance, hazardous materials regulations, and international shipping requirements.
Track record of leading cross-functional or multi-site operational teams across geographically distributed markets.

Responsibilities

Own end-to-end operational performance across North America, ensuring order execution consistently meets or exceeds client expectations for all time-critical shipments.
Serve as the senior operational escalation point for complex, high-stakes logistics challenges across the life sciences, pharmaceutical, aerospace, and medical device sectors.
Partner closely with commercial, quality, IT, and global teams to deliver tailored solutions that meet complex operational, regulatory, and service requirements.
Lead coordination across transportation networks and carrier partners to maintain service reliability and compliance in a dynamic, 24/7 operating environment.
Recruit, develop, and retain a high-performing team of 50+ operations professionals, fostering a culture of accountability, continuous improvement, and customer obsession.
Design and implement structured training and development programs that build technical depth, cross-functional knowledge, and long-term organizational capability.
Establish clear performance expectations and career pathways, mentoring managers and individual contributors to grow into expanded roles.
Align team structure, roles, and resources to business growth needs, ensuring the organization scales effectively as shipment volume increases.
Identify, design, and lead initiatives to streamline operations workflows, eliminate friction, and improve throughput and service quality at scale.
Partner with technology and product teams to leverage Airspace's proprietary platform and data infrastructure to drive smarter operational decisions.
Establish and monitor key performance indicators across the operations organization, using data to identify trends, root causes, and improvement opportunities.
Champion a culture of structured problem-solving and disciplined execution, ensuring standards are maintained across all market segments and customer types.
Build and sustain strong relationships with key clients, acting as a trusted operational partner capable of translating complex service requirements into reliable execution.
Lead customer-facing operational conversations, including performance reviews, issue resolution, and the development of enhanced service solutions.
Represent operations in cross-functional executive discussions, providing clear, data-informed perspectives on capacity, risk, and growth readiness.