VP of Residential Services

THE CENTER FOR FAMILY SUPPORT INC • New York, NY

1d • $105,000 - $110,000 • Onsite

About The Position

The Vice President of Residential Services provides senior leadership and system-level oversight for the daily operations of the New York residential department through the direct supervision of Assistant Vice Presidents of Residential Services. The VP serves as the link between operational execution and executive direction, ensuring consistent implementation of strategic priorities established by the Senior Vice President. This role is responsible for regulatory compliance, fiscal accountability, leadership development, and continuous quality improvement across all residential programs.

Requirements

• Bachelor’s degree in human services or related field required
• Minimum of ten (10) years of experience in the field of Developmental Disabilities.
• Minimum of five (5) years of senior management experience in residential operations.

Nice To Haves

• Master’s degree strongly preferred.

Responsibilities

• Provides oversight of supervised and supportive residential programs through direct supervision of Assistant Vice Presidents of Residential Services.
• Carries a limited operational caseload of two (2) designated residential programs, providing direct oversight, guidance, and accountability for program performance, regulatory compliance, staffing stability, and quality of services.
• Ensures AVPs effectively manage day-to-day operations in compliance with agency policies, OPWDD regulations, and contractual requirements.
• Implements residential strategic initiatives in collaboration with the Senior Vice President of Residential Services.
• Establishes department-wide operational standards, performance expectations, and accountability structures.
• Oversee audits, incident trends, investigations, and corrective action plans to ensure sustained regulatory compliance.
• Guides AVPs in staffing strategy, workforce stabilization, succession planning, and leadership development.
• Oversees departmental budgets and fiscal performance in coordination with Finance and AVP leadership.
• Serves as an escalation point for serious incidents, regulatory risk, and system-wide operational challenges.
• Collaborates with Clinical, HR, Compliance, Facilities, and Finance leadership to ensure coordinated service delivery.

Benefits

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive