VP of Quality

Kittitas Interactive Management • Yakima, WA

6d • Onsite

About The Position

The Vice President of Quality establishes and manages the organization’s corporate quality assurance system and serves as the executive resource responsible for ensuring compliance efforts across the agency. The role sets direction and goals for compliance strategies, leads a team focused on client safety, and supports the organizational well-being of Kittitas Interactive Management (KIM), which serves adults with developmental disabilities. The VP is a primary driver of the agency’s 2026 Standard of Excellence, championing Consistency in Care, Integrity in Operations, and Stability & Growth.

The position oversees the Quality and Compliance teams and works across departments to strengthen quality, compliance, and operational consistency. It reports to the Administrator/President and supervises the Quality Director and Compliance Director. The work is normally performed in a climate-controlled office environment with moderate noise and limited exposure to environmental conditions or hazards.

Requirements

• Minimum age of 18 years.
• Current criminal background check cleared by DSHS before working alone or unsupervised with clients.
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Minimum 7–10 years of executive operations or compliance management experience.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills, including reading, analyzing, and interpreting documents, reports, technical specifications, governmental regulations, and correspondence; applying proper grammar, spelling, punctuation, and format; and presenting information to individuals and groups.
• Ability to work with mathematical concepts and interpret graphs.
• Ability to solve practical problems involving concrete and complex variables, interpret written, oral, diagrammatic, or scheduled instructions, and deal with multiple variables.
• Ability to operate related computer applications, including word-processing and spreadsheet applications, and business equipment such as a personal computer, copy machine, fax machine, and telephone.
• Ability to adapt to a fast-changing environment.
• Ability to gain the trust and confidence of the executive and management team.
• Physical ability to convey detailed or important instructions accurately, loudly, or quickly; hear ordinary conversations; use finger dexterity for small movements; perform repetitive wrist, hand, or finger movements; and meet the stated visual demands.
• Frequently sit, stand, and walk; occasionally stoop, kneel, crouch, or crawl; and occasionally lift or move up to 50 pounds.

Nice To Haves

• Master’s degree.

Responsibilities

• Operationalize the 2026 Standard of Excellence across departments, ensuring its pillars are reflected in training, supervision, and daily work.
• Promote consistent care by enforcing protocols and precision in support services to protect clients and provide professional security for staff.
• Foster transparency and accountability through clear documentation, communication, and compliance.
• Strengthen the agency’s compliance foundation to support capacity utilization and long-term organizational vitality.
• Identify operational barriers and address them openly, using staff feedback to improve processes.
• Oversee and execute the Quality and Compliance teams, managing quality personnel and directors at the strategic executive level.
• Develop and submit an organization-wide compliance risk assessment and a risk-focused compliance self-assessment plan.
• Serve as the primary operational voice to State Auditors, demonstrating coordination between administrative and programmatic functions.
• Organize ongoing quality assurance evaluations in accordance with KIM and DDA guidelines.
• Collaborate with departments to investigate and resolve compliance issues identified through self-assessments, audits, or examinations.
• Monitor and approve changes to internal processes, products, and established compliance controls.
• Establish metrics, including process capability, control charts, and measurement quality, to monitor system effectiveness and support sound quality-service decisions.
• Conduct internal audits of different internal processes to strengthen compliance and consistency.
• Maintain confidentiality of client information and protect client privacy and security.
• Communicate and reinforce organizational culture and values.
• Manage multiple projects, meet deadlines, and adapt to changes in company policies, procedures, and priorities.

Benefits

• Medical, dental, and vision insurance for employees working 30 hours or more per week.
• Voluntary accident, hospital indemnity, and critical illness insurance options through MetLife.
• Employer-paid Employee Assistance Program (EAP) for employees and their households.
• 401(k) retirement plan, with eligibility after one year of continuous service.
• Accrued sick time.
• Annual 8-hour personal day awarded on the employee’s work anniversary.
• Vacation time offered after one year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive