VP of Product & Business Platforms

Overwatch Mission Critical•Austin, TX

41d

About The Position

Overwatch Mission Critical is seeking a VP of Product & Business Platforms to own how the business operates through systems, workflows, and data. The role maximizes the value of core platforms by ensuring they are configured, integrated, and used to drive efficiency, visibility, and scale. Following launch, the position will also own the AI intelligence platform and its integration into business operations. This is a builder role focused on structuring loosely defined business challenges and translating them into scalable system and workflow solutions with measurable impact. The successful candidate will rethink how the business runs through systems, rather than simply manage systems. The role leads strategy and optimization for Salesforce, NetSuite, Rippling, and other key platforms; designs and implements cross-functional workflows; improves data structure, reporting, and visibility; embeds AI capabilities into organizational workflows; and partners with functional leaders to support scale without increasing headcount.

Requirements

12+ years of experience across platforms, systems, or operations.
Deep experience with enterprise systems such as Salesforce, NetSuite, or HRIS.
Strong understanding of end-to-end business workflows.
Experience driving system optimization and platform transformation.
Ability to solve ambiguous business challenges, bring structure, and drive scalable solutions.
Strong operator with a bias toward action.
Ability to work both strategically and hands-on.
Strong cross-functional leadership and communication skills.

Nice To Haves

Experience with data, reporting, or AI-enabled systems.

Responsibilities

Lead strategy and optimization for Salesforce, NetSuite, Rippling, and other key systems.
Ensure platforms are aligned to support end-to-end business workflows and continuously improve system utilization and effectiveness.
Design and implement scalable workflows across functions.
Identify and eliminate manual processes through automation.
Align systems with how the business operates and scales, connecting platform decisions to efficiency, speed, and margin.
Own data structure, reporting, and visibility across platforms.
Ensure leadership has access to accurate, timely, actionable insights.
Partner with teams to define key metrics and dashboards.
Take ownership of the AI intelligence platform after launch and embed its capabilities into workflows across the organization.
Identify new AI use cases and opportunities to drive efficiency and impact.
Work with functional leaders to identify opportunities to improve business operations.
Translate business needs into scalable system capabilities and solutions.
Help drive business scale without proportional headcount growth.