VP of Practice Management

Palms Medical Group•High Springs, FL

About The Position

The Vice President of Practice Management provides executive leadership for the operational performance of Palms Medical Group’s health center practices and service sites. The role translates organizational strategy into efficient, patient-centered operations that improve access, quality, workforce performance, financial sustainability and patient experience. Working collaboratively with clinical, nursing, finance, human resources, credentialing, quality, marketing and information technology leaders, the Vice President develops standardized systems while addressing the specific needs of individual communities and sites. The role is accountable for practice management infrastructure and operational compliance with the FQHC mission, HRSA requirements, AAAHC standards, applicable regulations, payer obligations and board-approved policies. The Vice President serves on the management leadership team and develops practice management strategies and operational plans across sites. The position oversees day-to-day practice operations, patient access and experience, financial and revenue cycle performance, quality and compliance, risk management, and development of practice leaders. It also leads implementation and integration efforts for new sites, service expansions, partnerships and relocations, and supports continuous improvement and organizational growth. Palms Medical Group is a not-for-profit Federally Qualified Health Center established in 1971, serving underserved populations through affordable primary and preventive care. Its services include family medicine, pediatrics, dental, behavioral health and prenatal care. The organization emphasizes accessible, patient-centered and community-focused care across North Florida.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Nursing or a related field; seven years of progressively responsible healthcare operations experience may be considered in lieu of a degree.
Ten years of progressive healthcare operations experience, including leadership of multi-site practices or healthcare operations.
Demonstrated success improving access, patient experience, operational performance and financial outcomes.
Knowledge of ambulatory operations, revenue cycle, budgeting, compliance, quality improvement and performance management.
Strong leadership, communication, collaboration and change management skills.
Ability to travel between sites and support operational needs as required.
Must be organized, self-motivated and detail-oriented.
Ability to work independently and as part of a team.
Ability to make decisions with little guidance.
Expected to travel to all sites as needed to complete job duties.
Expected to coach, mentor and train staff.
Expected to perform employee evaluations objectively and fairly.
Expected to provide constructive criticism and disciplinary actions when appropriate.
Ability to perform the listed physical and communication demands, including standing and sitting for long periods, viewing a computer monitor for long periods, bending, stretching/reaching, walking short distances, lifting up to 50 pounds, operating office equipment, reading forms and patient charts, and communicating with people of varied ages, educational levels and cultural backgrounds in person or by telephone.
Must utilize universal precautions in clinical or exposure situations as prescribed by applicable federal, state and local guidelines and laws.
Able to work with exposure to potentially violent or irate patients, chemical or infectious/contagious illness, chemicals and inhaled antibiotics during reconstitution, X-ray radiation, and a variety of scents and odors.

Nice To Haves

Experience within an FQHC, community health center, rural health system or other safety-net organization.
Knowledge of the HRSA Health Center Program Compliance Manual, AAAHC accreditation standards, FTCA, sliding-fee discount programs and value-based care.

Responsibilities

Serve on the management leadership team, advising on practice performance, growth, operational risks and resource needs.
Develop and execute practice management strategies aligned with organizational goals and priorities.
Drive operational plans across all sites with clear accountability, timelines and measurable outcomes.
Lead implementation and integration for new sites, service expansions, partnerships and relocations.
Direct day-to-day practice operations, including patient access, scheduling, registration, referrals, call center functions, records management and site readiness.
Partner with clinical teams to optimize care delivery, coordination and patient experience across service lines.
Standardize workflows, staffing models and operating procedures while accounting for local community needs.
Conduct regular site rounds and ensure timely resolution of operational, safety, facility and service issues.
Improve patient access and continuity by monitoring capacity, scheduling, referral completion, no-show rates and patient engagement.
Implement patient-centered workflows that enhance access, communication and culturally responsive care.
Review patient feedback and satisfaction data and ensure timely resolution and sustained improvement.
Partner with clinical and outreach leaders to improve retention, empanelment and access for underserved populations.
Partner with Finance to improve revenue cycle performance, including charge capture, eligibility, collections, denials and accounts receivable.
Develop and manage practice budgets, monitoring labor, productivity and operating expenses.
Analyze operational and financial performance and implement improvement plans to support growth and sustainability.
Ensure compliance with UDS, payer, grant and regulatory reporting requirements.
Partner with clinical and front desk Performance Improvement Teams, Quality, Credentialing and Risk leaders to maintain effective operational controls and corrective actions.
Maintain compliance with HRSA, AAAHC, FTCA, HIPAA, OSHA, CLIA and other regulatory requirements.
Ensure ongoing readiness for accreditation surveys, audits, site visits and payer reviews.
Support quality, safety, infection prevention, credentialing and patient care standards.
Escalate and address compliance, patient safety, workforce and operational risks.
Recruit, develop and evaluate practice leaders, including succession planning and performance accountability.
Foster accountability, collaboration and consistent policy application.
Partner with Human Resources on workforce planning, retention, employee relations and leadership development.
Develop leaders and promote cross-site collaboration to drive performance and continuous improvement.
Model and promote Palms Medical Group’s values and its commitment to compassionate, accessible and equitable care.
Travel between sites and support operational needs as required.
Coach, mentor and train staff; conduct employee evaluations objectively and fairly; and provide constructive criticism and disciplinary actions when appropriate.
Support coworkers’ training and development by sharing knowledge, providing guidance and developing skills.