VP of Pharmacy

Brighton Marine, Inc•Boston, MA

15h•$220,000 - $260,000•Onsite

About The Position

The VP of Pharmacy is responsible for the end-to-end performance of pharmacy operations, including outpatient pharmacies, mail order services, and the external retail pharmacy network for US Family Health Plan of Southern New England (USFHP). This executive leads pharmacy fulfillment, dispensing, fulfillment center operations, quality assurance, inventory management, and regulatory compliance with driving operational efficiency, scalability, safety and high-quality patient care and member experience. This leader also procures and manages pharmacy benefit manager (PBM) relationships, drug utilization management, and cost-saving initiatives while providing high-quality pharmacy services at scale.

Requirements

Doctor of Pharmacy (PharmD) degree
10+ years of progressive pharmacy operations leadership experience in retail or managed care pharmacy, including senior leadership roles
Registered Pharmacist (RPh) in the Commonwealth of Massachusetts. Maintenance of Continuing Education Credits as required by the Board of Registration of Pharmacy
Deep knowledge of pharmacy regulatory requirements, accreditation standards, and audit processes
Proven track record of managing complex operations and high volumes
Strong leadership, problem-solving, and communication skill
Expertise in managed care pharmacy philosophy and practice
Proficiency in pharmacy technology, relational databases, and robotics automation
Ability to analyze drug utilization trends, develop cost-saving strategies, and optimize pharmacy operations
Commitment to patient-centered care
Candidates must be authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Lead all retail pharmacy operations, including prescription intake, dispensing, fulfillment, shipping and returns across one or more fulfillment centers
Develop and execute operational strategy aligned with organizational growth objectives, service levels and cost targets
Drive continuous improvement initiatives focused on automation, productivity, accuracy, cycle time reduction and capacity planning
Lead operational readiness for growth, new business onboarding, seasonal volume surges, and new product launches
Ensure compliance with all federal, state and accrediting bodies (e.g. state Boards of Pharmacy, DEA, FDA, URAC and Massachusetts Controlled Substance licensure
Oversee audit readiness, inspections, correct action plans and documentation standards
Champion medication safety, quality assurance programs and error reduction initiatives
Partner with USFHP Compliance and Clinical leaders and Legal to interpret and operationalize regulatory requirements
Maintain and re-credential contracts with insurance plans, NCPDP, and NPI numbers for pharmacy claim processing
Implement policies and procedures to enhance patient safety, medication management, and regulatory adherence
Own pharmacy operations P&L elements including labor, inventory controls, waste and shipping costs
Develop and execute specialty drug strategy to support organizational growth
Establish and monitor KPIs such as turnaround time, order accuracy, cost per script, inventory turns and service-level agreements
Identify and execute cost optimization opportunities including Drug Utilization Review (DUR), Specialty Pharmacy and Mail Order utilization while maintaining quality and regulatory standards
Align pharmacy financial performance with organizational business objectives
Build, lead and develop high performing, potentially multi-site pharmacy operations teams including directors, managers, pharmacists and technicians
Foster a culture of accountability, safety, compliance and continuous improvement
Drive workforce planning, succession planning and leadership development across operations
Partner with Human Resources on labor strategy, retention, engagement and workforce scalability
Foster a culture of excellence, collaboration, and innovation in pharmacy services
Provide drug utilization management and educational guidance to clinicians to optimize prescription drug therapy
Collaborate with healthcare providers to enhance clinical pharmacy services and integrate care
Work with ScriptPro and other technology providers to optimize pharmacy automation and information systems
Serve as a key operational partner to USFHP by serving as liaison with PBMs
Work closely with Customer Experience leader to resolve escalations and improve member satisfaction
Support organizational initiatives involving consolidations, partnerships, new fulfillment locations or platform migrations
Provide pharmacy benefit updates for sales and marketing teams to ensure accurate communication with members and providers
Partner with the CMO and applicable stakeholders on pharmacy-related quality initiatives