VP of Payments

Oklahoma's Credit Union • Oklahoma City, OK

1d • Onsite

About The Position

Oklahoma's Credit Union (OKCU) is seeking a VP of Payments to join their team. This role is responsible for developing strategies that incorporate new technologies and increase payment channel adoption, overseeing vendor relationships, and managing day-to-day activities related to debit and credit card operations. The VP of Payments will also oversee strategies for digital payment vendors, card portfolios, and ATM networks, conduct benchmarking for payment operations, manage the credit union's rewards points program, and oversee the dispute/chargeback process. Additionally, this role involves developing and implementing strategies for identifying and blocking fraudulent transactions, analyzing trends to recommend preventative measures, and ensuring compliance with federal and network regulations. The VP of Payments will also represent Payments in project teams for system releases and upgrades.

Requirements

• Bachelor's degree or four years' combination of college level education and experience in a similar position required.

Nice To Haves

• Three years' experience in card servicing is preferred.
• Prior managerial experience is preferred.
• Successful completion of credit union training courses as assigned.

Responsibilities

• Provide excellent member services and contribute to team efforts.
• Foster trust, cooperation, and good morale within the team and across departments.
• Assist with escalated member service issues and ensure high-quality service.
• Develop, recommend, and implement policies and programs that ensure organizational compliance while maximizing member experience and risk mitigation.
• Build staff capability within the department to ensure key performance targets are met whilst continually maintaining employee engagement, risk, quality, regulatory and procedural standards.
• Collaborate across multiple departments (Information Technology, Marketing, Digital, Compliance, and Accounting) to optimize payment systems by improving member experience, controlling fraud, and ensuring efficiency.
• Responsible for developing strategies that incorporate new technologies (i.e. Real Time Payments) and increase payment channel adoption across the credit union.
• Oversees vendor relationships associated with all Payments in the credit union.
• Responsible for oversight of all day-to-day activities relating to debit and credit card operations.
• Oversees strategies and processes for all digital payment vendors, credit and debit card portfolios, and ATM network including but not limited to TransFund, Velera, VISA, MasterCard, Zelle, iPay, Q2, etc.
• Periodically conducts benchmarking of key performance metrics for payment operations to articulate improvement areas and drive efficiency within the department.
• Responsible for managing the credit union’s debit/credit card rewards points program.
• Oversees the dispute/chargeback process associated with all member transaction disputes.
• Develops and implements strategies and procedures for identifying and blocking fraudulent transactions.
• Analyzes trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure.
• Implement and monitor policies and procedures for risk management and loss prevention.
• Ensures all mission-critical payment processing tasks are completed daily, including mobile deposit, check, ACH, and bill payer processing.
• Provides day-to-day management and support for P2P, RTP, and Digital Banking/External Transfer transactions.
• Recommends enhancements for product/technology to improve performance and profitability.
• Maintains active knowledge around regulatory issues, impacting the payments industry; ensures compliance with federal and network regulations, including NACHA, Regulation E, Regulation Z, and VISA/MasterCard rules.
• Represent Payments in project teams, particularly for system releases and upgrades.

Benefits

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program
• 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager