VP of Partnerships (Non Grocery)

Ocado Group•Dallas, TX

About The Position

The VP of Partnerships is the primary person accountable for the customer relationship(s) and the related Ocado financial outcomes. They will own and drive the Account Plan, the Ocado P&L for that customer(s), taking the lead on all communications, including business development, implementation, roadmap discussions, partner success support and escalations. This may be delivered via Account Managers, delegated as appropriate. The VP of Partnerships will be the senior regular “face” of Ocado, responsible for communicating on all aspects of the relationship. They will be a strong advocate for our customer internally (“Voice of the Customer") driving / coordinating the interactions with other parts of Ocado to ensure we’re enabling our customers to be successful. They will represent Ocado at the senior leadership team level in our customer leadership teams, helping customers form their strategy and how our services can enhance and accelerate their growth. They will own the P&L for each customer relationship, including driving profitability to agreed revenue targets and performance metrics and challenging costs from within internal matrix teams. They will own the Account Plan for each customer, defining a success plan to help both Ocado and the customers’ businesses grow together over time. They will understand in a deep sense, the commercial success of each customer account, understanding how our products and services can support their needs. They will be responsible for ways of working of all customer management team and collaboration. They will govern the implementation of customer projects to ensure that our customer projects are delivered within schedule & budget, and set up to be run successfully. They will ensure we have the correct ways-of-working, governance, project performance monitoring and In Life SLA performance for each customer. They will facilitate roadmap conversations between customers and internal teams and escalate if they ever feel the relationship is being compromised by how Ocado is performing. They will identify customer needs and ensure that local and central resources are aligned to appropriately deliver - including partner success to help our customers maximise their revenue and growth through the best utilisation of our products.

Requirements

Excellent stakeholder, relationship building and networking skills.
A customer focused or product mindset
Business Management experience (e.g. budgeting, audits, running a business, commercial awareness, etc)
Experience in a senior leadership role, leading other leaders, within a fast changing Technology company
Strong leadership skills, able to inspire confidence and deliver a compelling vision.
People management experience - experience of leading and managing others
Significant experience in automation solutions
Able to make tough decisions and handle difficult situations, facing challenges with positivity, confidence and pragmatism

Responsibilities

Be the senior regular “face” of Ocado, responsible for communicating on all aspects of the relationship
Be a strong advocate for our customer internally (“Voice of the Customer") driving / coordinating the interactions with other parts of Ocado to ensure we’re enabling our customers to be successful.
Represent Ocado at the senior leadership team level in our customer leadership teams, helping customers form their strategy and how our services can enhance and accelerate their growth.
Own the P&L for each customer relationship, including driving profitability to agreed revenue targets and performance metrics and challenging costs from within internal matrix teams
Own the Account Plan for each customer, defining a success plan to help both Ocado and the customers’ businesses grow together over time
Understand in a deep sense, the commercial success of each customer account, understanding how our products and services can support their needs
Responsible for ways of working of all customer management team and collaboration
Govern the implementation of customer projects to ensure that our customer projects are delivered within schedule & budget, and set up to be run successfully
Ensure we have the correct ways-of-working, governance, project performance monitoring and In Life SLA performance for each customer.
Facilitate roadmap conversations between customers and internal teams
Escalate if they ever feel the relationship is being compromised by how Ocado is performing
Identifying customer needs and ensuring that local and central resources are aligned to appropriately deliver - including partner success to help our customers maximise their revenue and growth through the best utilisation of our products